Brian Shenk Email and Phone Number
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Experienced IT Manager with extensive experience leading client service, operations, and project teams globally. Known for developing trust and strong client relationships to create strategic partnerships. Utilizes continuous improvement to increase quality and customer satisfaction while reducing cost.
Bank Of America
View- Website:
- bankofamerica.com
- Employees:
- 250057
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Engagement Manager Lead - Information Lifecycle Management ServicesBank Of America Jan 2013 - PresentCharlotte, NcThe Information Lifecycle Management (ILM) team offers data archiving services where the long term data retention and defensible disposition is managed for the application teams. As Engagement Manager Lead, I met with the application teams to review their business requirements, explain ILM archiving services, and review logistical next steps. Responsible for creating and documenting new processes, performing process improvement, and providing new requirements to Engineering / Development team.
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Service Delivery Manager (Sdm)Ibm Feb 2008 - Mar 2012Charlotte, NcRemotely managed service delivery for 2 global business units. Led delivery for storage and MS Exchange service lines. Provided client with weekly updates and status reports detailing orders of hardware, projects, high-priority tickets/escalations, and pending root cause analysis reports.Coordinated several projects to install/refresh hardware such as Wintel and UNIX servers, SAN storage, VM hosts, and tape libraries across multiple datacenters. Managed major incidents, guiding international support teams through problem resolution. -
Manager, Service Delivery CenterIbm Nov 2001 - Feb 2008Charlotte, NcManaged customer service center / help desk support for multiple accounts across a variety of sectors including manufacturing, pharmaceutical, and government. Managed team of 60 employees including HR management duties for 20 IBM direct reports. Consistently exceeded contractual service level achievements (SLAs) such as Average Speed to Answer, First Call Resolution, and Customer Satisfaction.Delivered costs savings to account executives by utilizing continuous improvement methodologies to improve help desk processes.
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Team Lead, Staffing And Scheduling, Service Delivery CenterIbm Sep 2000 - Nov 2001Charlotte, NcCreated and maintained schedules for 200 employees and 12 different skill sets. Acted as duty manager and resolved customer escalations. Updated and reported call measurement data on a daily, weekly, and monthly basis to management team.
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Project LeaderAlternative Resources Corporation Feb 1999 - Sep 2000Charlotte, NcSupervised 35 ARC employees working on customer service center project at IBM. Reviewed resumes, interviewed prospective consultants, and recommended candidates to IBM management. Conducted performance appraisals with employees. -
Pc Help Desk SpecialistAlternative Resources Corporation Oct 1997 - Feb 1999Charotte, NcProvided first level helpdesk support for Windows 95, OS/2, Lotus Notes, network adapters, remote dial up access, account/ID administration, local and network printers
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Software EngineerPace Control Systems Apr 1994 - Oct 1997Huntersville, NcDesigned and maintained data acquisition and control system for the textile industry. Provided technical support to end users, installed and configured hardware and software for custom systems and performed network administration duties.
Brian Shenk Skills
Brian Shenk Education Details
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Electrical Engineering -
Thomas Jefferson High School For Science And Technology
Frequently Asked Questions about Brian Shenk
What company does Brian Shenk work for?
Brian Shenk works for Bank Of America
What is Brian Shenk's role at the current company?
Brian Shenk's current role is Engagement Manager at Bank of America.
What is Brian Shenk's email address?
Brian Shenk's email address is bs****@****hoo.com
What schools did Brian Shenk attend?
Brian Shenk attended Virginia Polytechnic Institute And State University, Thomas Jefferson High School For Science And Technology.
What are some of Brian Shenk's interests?
Brian Shenk has interest in Recreational Softball, College Football, Fishing.
What skills is Brian Shenk known for?
Brian Shenk has skills like Service Delivery, Data Center, Management, Change Management, Hardware, Incident Management, Storage, Crm, Unix, Integration, Troubleshooting, Servers.
Who are Brian Shenk's colleagues?
Brian Shenk's colleagues are Ralph Lay, Praveen Reddy, Marie Smith, Marci Marczyk, Mirna Idriss, Madhuri Mynampati, Maria Bazaldua.
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