Brian Shorter Email & Phone Number

Birmingham, Alabama, United States

Birmingham, Alabama

• Provide 2nd level support for technical design, engineering, maintenance, operations and training support for network infrastructure equipment. • Assist the MSO supervisor and management in overseeing the day-to-day operation of the MSO and network monitoring and reporting. • Manage network and interface equipment, including all performance checks of operating thresholds of the system to prevent service affecting issues.• Interface with network design, information systems operation, technical customer support, sales and marketing, and RF Engineering to provide root-cause analysis of service system issues.• Manage assigned project’s productivity, set time schedules, deal with vendor issues, and deliver the finished projects on time and within budget. Demonstrate creativity and innovation in bringing new ideas and concepts forward to offer alternatives to the norm when managing projects. Provide accurate documentation of information pertaining to the network, system upgrades, expansions and issues.• Provide design support including aiding engineering with determining technical and business requirements, searching for alternatives, conceptual comparison of alternatives and performing cost benefit analysis.• Manage third party vendors and service providers to ensure operational efficiency, contractual compliance and drive new business development.• Manage Network Operations reporting; overseeing all data tracking and reporting processes and conducts audits of databases to ensure data integrity and compliance and provide monthly reporting to executive management team. • Research and test new products to write and improve business cases for system upgrades and maintenance.• Develop and present annual project budget as part of the annual departmental budget planning review.• Manage Engineering business assurance and crisis management, environmental governance and compliance. • Provide technical and engineering support during Disaster/Storm recovery efforts.

Birmingham, Alabama Area

• Organized and managed projects essential to the startup of new sites.• Tested and switched on new circuits using Eastern Research and Alcatel DACS systems.• Identified network connectivity problems associated with sites located throughout Alabama, Mississippi, Florida and Georgia and recommend corrective action.• Performed testing of T-1 circuits and DSX panels.• Replaced faulty cards in iDEN network equipment.• Perform/serve as subject matter advisor and provided additional information upon request.• Monitored a network of over 800 sites and prepared and briefed status update reports for management team on a daily basis.• Achievement: Assessed the need to increase network capacity and determined that the network would reach full capacity and not support addition of new T1 circuits to the network. Coordinated and implemented a plan to reorganize T1 circuits to create more T1 and bandwidth capacity. Result: Created additional capacity and bandwidth within the network for future network expansion.

• Audited wireless customer accounts to ensure compliance with Southern LINC Company standards and Sarbanes Oxley mandates.• Assessed overdue accounts and contacted wireless customers to ensure prompt credit collection.• Communicated orally with wireless customers to resolve accounting disputes and ensure complete customer satisfaction. Served as the Acting Team Lead as needed.• Processed write-offs effectively and reported write-off totals to management.• Researched any discrepancies and recommended necessary corrections.

Masters, Business Administration

Activities and Societies: Alpha Phi Alpha Fraternity, Inc., Most Worshipful Grand Lodge of Alabama, Nobles of the Mystic Shrine, Order.

Bachelors Degree, Mis

Associate Degree, Biology