Brian Simmons Email & Phone Number

Mcconnellsburg, Pennsylvania, United States

The promotion to Parts Room Clerk became official on Saturday, 6 April 2024.

Mcconnellsburg, Pennsylvania, United States

Serving in the road maintenance bureau of the Pennsylvania Department of Transportation ("PennDOT"), as I await further scheduled training to be competent to fulfill all duties in this role, I:• Order requested materials.• Check in received goods and shelve according to established practices.• Complete monthly inventory of items.• Pick and restock supplies/ materials.• Utilize efficient storage methods and good organization for the stock to allow for easy access and inventory counting.• Continue the reorganizing of the Parts Room and other inventory storage areas to simplify and better locate parts to better ergonomics for users. (So far, established "Receiving" and "Pick-Up" shelves, consolidated most building supplies to the Tire Room's shelves, and added more labeling.)• Coordinate inventory count with stockroom, sign shop, and bulk materials.• Post inventory counts and prints list of discrepancies to check for variances.• Monitor inventory usage and dispose of excess inventory. Surplus old or unused inventory items through the submission of properly completed surplus forms to the Bureau of Office Services and disposing of accordingly.• Review the inventory turnover report with the Roadway Program Coordinator and make necessary adjustments to lower the county’s inventory turnover time frame.• Control the receipt, storage, and issuance of automotive equipment repair parts, accessories, tires, tubes, batteries, lubricating oils, greases, and other items related to automotive repair.• Order parts/ supplies as inventory indicates or as requested by mechanics and other authorized staff.• Submit orders for items such as office forms, publications, hard hats, vests, and more.• Complete monthly inspection of the building and yard fire extinguishers and our one automated external defibrillator (AED).• File and/ or scan papers as necessary, such as vendor insurance forms, SEMP evaluations, and purchase orders.

Enola, Pennsylvania, United States

• Greeted calling customers. Proactively listened to them to better understand their concerns and questions.• Anticipated potential questions or concerns the customer might have, even if not explicitly verbalized.• In a professional, upbeat manner, clearly communicated complex business issues in order to adequately and completely respond to customer inquiries, keeping procedures and terminology as streamlined as possible.• Analyzed complex driver licensing & motor vehicle records to accurately respond to customer inquiries, navigating through over 100 computer screens using the PennDOT mainframe & other authorized systems.• Used all provided online reference material to satisfy customer inquiries regarding titling, registration, licensing, & sanctions and other Division of Vehicle Services (DVS) & Department of Conservation and Natural Resources subjects.• Determined who should receive & when to give information based on confidentiality laws & Office of Risk Management policies.• Read & interpreted the records of sanctioned drivers & advised these callers of the legislated requirements to restore their privilege.• Processed transactions to change information on motor vehicle & driver licensing records.• Generated products for customers when appropriate.• Scheduled, rescheduled, & canceled all manner of Bureau of Driver Licensing exams, including non-commercial & commercial & Special Points exams after determining exactly which exams the customer needed.• In cases where additional research was necessary, composed & typed messages in a clear, concise manner, informing the appropriate processing area of the customer problem so that it could be further researched &/ or corrected.• Identified system/ specific communication errors.• Determined when the needs of the customer were not being recognized, showed empathy, & took independent action (as trained) to resolve.• Stayed current on all job-related policies, procedures, regulation, & legislation.

12925 Washington Township Boulevard • Waynesboro, Pa 17268

Returning to construction materials and planning:- Ascertained the project and its scope.- Helped customer choose the best materials for the project.- With the customer's input, designed the best solution that met the customer's wants and needs yet fell within their parameters (space, time frame, budget, etc.).- Ordered the needed materials.- Informed all parties when the ordered goods were available.- Followed up to ensure the installation and results were satisfying.- Maintained the department, including up- and down-stocking.- Operated power equipment to stock and fulfill orders.- Consulted and sold in other departments, most often Appliances and Plumbing.

Pennsylvania

- Managed the weekday operations.- Served as first contact.- Implemented the needed updating of office operations.- Created and distributed documents: newsletters, bulletins, announcements, fliers, meeting minutes, correspondence.- Created content for social media and maintained social media sites. - Kept attendance and financial records.

Pennsylvania

- Answered applicant and client questions via telephone and, occasionally, email.- Telephoned applicants to obtain required supporting documents.- Processed student loan documents per the specific protocols of several different lenders.

Waynesboro, Pa

- Listen for customer's needs; ask pertinent questions.- Design fence systems, quote, properly price, propose, and order fence systems.- Help with order tracking and relaying invoice records.- Solicit new business.- Create, assemble, and process ancillary marketing collateral.- Search for partnerships: retail outlets and installers throughout the United States, Canada, and Mexico.

Mechanicsburg, Pa

In addition to my role as Internet Sales Coordinator...- Conduct evaluations with current customers to see what possibilities they had in upgrading.- Hand pick possible vehicles from our Sales, Parts, and Service databases for possible acquisitions for the pre-owned portion of our lot.- Use automatic and manual methods to keep customer data integrated between CDK CRM (formerly "ADP CRM") and Red Bumper VehicleXchange software.- Design and compose follow up letters and ancillary collateral for the upgrade and acquisition initiatives.- Schedule vehicle appraisals with Service Department and Sales Managers.- Assist colleagues with internet and computer issues as possible.

Mechanicsburg, Pa

My responsibilities: - Serve as first consultant to incoming leads from web sources.- Establish rapport and interaction with prospects, answering inquiries.- Set appointments for in-person visits.- Confer with Sales Managers to distribute leads to Consultants ("floor" salespeople).- Report issues with utilized software and offered solutions and suggestions for better efficacy.- Lead efforts in maintaining and updating the ADP CRM database.- In collaboration with our team, contribute to the customer-first way that has been a hallmark of the Faulkner Group since 1932.- Seek local marketing opportunities.- Represent the dealership in the showroom, on the lot, and at events.

Hagerstown (Middleburg), Md

WPS, founded in 1973 by Vincent and Ann Dellaposta, is a provider of document management solutions in the Quad State area, using its hubs in Hagerstown, MD; Altoona, PA; Camp Hill, PA; and Pittsburgh, PA. From business machines to work flow analysis to information technology services, WPS works with your business to make it work better by offering the correct combination of hardware, software, and services.My responsibilities:- Manage a set territory's accounts.- Seek and acquire new clientele.- Conduct fleet analyses and print audits for clients and prospects.- As a peripheral specialist *and* office technology generalist, find opportunities not only for copy/ print/ scan/ fax devices, but also for computers, software, VOIP telephony, and outsourced IT work.- In conference with our team, offer the best possible solutions to our customers within their parameters of workflows, site plans, current and projected needs, connectivity capabilities, and budgets.- Train clients on their new peripherals.- Continue to follow up with clients and prospects to ensure adequate feedback and to be ready as their needs change.- Serve as WPS representative to two Chambers as well as community and civic organizations.- Serve as WPS representive at special events and functions within my territory and elsewhere, as needed.- Continue my own education as machines are enhanced.Spring 2012-Spring 2014:Served as Training and Follow-Up Specialist for the Quad State Sales & Account Management Team for the reach of our hub's service area.Break-out successes:1) Brought a local premium grocery store from servicing their own personal-grade copiers and printers to using commercial-grade machines. Pleased with the transition, the client upgraded ahead of schedule.2) Expanded a publishing company from servicing 30% of their local clerical and marketing print to 100% of their national. The client is now also a software account.

Northern Maryland

Renewal by Andersen (RbA) is the independent division of Andersen Windows specializing in replacement windows for home improvement. Renewal is one- stop-shop solution: each needed replacement window is custom manufactured and then installed. With the product and installation warranties, service is available as needed for your peace of mind.As a rule, all Renewal's windows qualify as Energy Star rated, the most energy efficient windows and doors available. Upgrade your windows and doors now with Renewal--save energy (money): go green easily!My duties:- Finish booth set-up.- Explain products.- Answer concerns and overcome objections.- Qualify prospects.- Convince the qualified prospects to make appointments at present with in-home Sales Representatives.- Set these appointments.- Record traffic, concerns, etc.- Secure booth at closing.Break-out successes: 1) Consistently was an appointment leader in the more rural marketing events.2) Handled the initial sale for a rather large project: a home with 27 windows.

Hagerstown, Md & Chambersburg, Pa

- Prospect in new territories.- Co-manage the day-to-day operations of the new store.- Ascertain clients’ needs and wants and design accordingly.- Calculate costs.- Present design options with quotations.- Close agreements.Break-out success:Established the company's new (third) store with the general public, as well as area builders and remodelers.

- Continue bringing many marketing tasks in-house, saving money and turnaround time: • Write copy. • Design materials and web pages. • Update websites; create web pages.

- Serve as initial point of contact.- Present products.- Convince visitors to set an appointment to speak with a Sales Manager.- Bring in-house many of the marketing duties, saving turnaround time and money:• Write copy.• Design materials and web pages.• Update websites.- Assist with scope bidding, settlement, and home warranty registration.- Manage the model/ office in Sales Manager's absence.~ To aid transition, after leaving for Hagerstown Kitchens, continued as part-time Marketing Consultant.

South Central Pa & Western Maryland

Working exclusively for Ryan Homes via Marvatemps (Manpower):- Serve as initial point of contact: - Greet prospects. - Answer questions. - Convince prospects to make an appointment with the community's Sales & Marketing Representative.- Assist with marketing: - Coordinate special events.- Manage the office/ model: - Create and critique brochure inserts and other documents. - Handle follow-up correspondence. - Perform minor maintenance. - Order supplies. - Compile punch-out lists. - Open, close, and secure the model.

Frederick, Md

- Finalize designs.- Enter contracts.- Support as sales consultant for walk-in customers.- Order, schedule, track, and keep records as sales support for the major builders team.Break-out successes: 1) Promoted to senior project coordinator for the company's second largest account, February 2007.2) Created and then maintained a faster, much easier way to locate on-site replacement parts.

Hagerstown, Md

- Telephone individuals whose long form of the census had not been received back completed.- Convince these individuals not only to comply with Federal law and complete the form, but to do so while currently on the phone.- Enter the data gathered into the computer application.Break-out success:Promoted to Refusal Conversion Specialist within the first three weeks of the six-month contract.

- Co-manage the circulation and reserves desk components of this academic library:- Control the release and use of library materials.- Bring order and consistency to materials and records.- Serve as collection agent.- Recruit, train, and supervise student workers.- Schedule work times and room usage.- Co-manage interlibrary loans.- Substitute as serials check-in manager.- Serve as de facto reference librarian, as needed.- Tutor patrons.Break-out successes: 1) Cleared a six-month backlog of work within first two months.2) Implemented new procedures for delinquent accounts that simplified the processand reduced the need for invoicing borrowers.

A.A. & A.S., General Studies, 3.68

Activities and Societies: French Club, Squire's Voice & Knight Life Bulletin (newspaper)Tutored Calculus

Business Administration

Activities and Societies: Art Club, International Club, Student Government AssociationCreated websites for the clubs below as well.

Business Administration, 4.0

Completed 3 upper-level courses: - Social Demography - Leadership & Interpersonal Skills - International Business

High School Diploma (With Honors), College Preparatory

Activities and Societies: French Club, Student Government Association, Architecture Seminar with Michael J. Dowling at Maryland Hall.