Brian Sîrbu Email & Phone Number

Timişoara, Timiş, România

· Deliver exceptional customer service and product support through chat, phone, and email, adhering to SLA milestones· Accurately manage the case management system, recording and resolving or escalating queries as needed· Proactively enhance customer experience by identifying trends, researching challenges, and creating solutions· Promote the Customer Success Portal, assist with registrations, and maintain Knowledge Base articles to meet and exceed service standards

Danemarca

· Overseeing posts and discussions to ensure they adhere to the forum's rules and policies;· Removing inappropriate, offensive, or spam content;· Providing guidance and answers to new users or those needing help;· Collecting feedback from users regarding technical issues or forum functionality;· Moving, merging, or splitting posts and threads to keep the forum well-organized;

România

· Researching and confirming information on different platforms for the client;· Verifying and validating that the information provided by the customer is accurate in terms of the platform regulatory requirements;· Guide the customer in obtaining regulatory validation and on other problems that might occur during the process;· Keeping up to date with all regulatory changes;· Perform research, analyze data, and prepare reports for our client's customers;· Providing assistance, information, and instructions on Slack channels (national and international);· Helping new joiners in the company by explaining what they did not understand initially, shadowing and reverse shadowing;· Working with different internal Teams to solve the issues in a timely manner;

România

· Check in passengers and/or their luggage: check passenger's reservations and travel documents;· Allocate seats to passengers, weigh their baggage(s), and enter the data into the computer system required by the airline served;· Ensure that baggage dimensions and weight are within limits required by the airline served and that hold baggage is correctly labeled;· Direct passengers to the boarding gate assigned to the flight in question;· Ensure that baggage is sent to the baggage conveyor;· Identify passengers requiring special assistance and provide them with the services they need;· Board passengers: check boarding passes and documents required for the flight;