In the Facility manager role, responsibilities entailed standing up a new site to house technology, working with vendors to convey the needs of the business, moving in equipment, and transitioning to facilities operation.

A voice for the poor, the Orange County Public Defender provides legal representation to those unable to afford a lawyer in criminal, juvenile, mental health and dependency cases. Provide technical support to attorneys, clerical, investigators, and admin staff via help desk, including responding to phone line, email, and ticket inquiries, completing requests ranging from toner requests to complex systems maintenance, affecting multiple sites. Heavy troubleshoot with logs, site visits, research and build/maintain partnerships with outside vendors. Work with staff to understand the scope of what IT can do, as well as goals and workflow of staff to produce better outcomes and solutions. Utilize strong work ethic to provide quality service, documentation, translate technical info into easy to understand training materials, providing live, in person training. Work with vendors to convey the needs of the office and county standards to then obtain services, project completion, and recommendations. Maintain and utilize current ticket system to ensure courteous and prompt responses. 6+ years Primary Tech designing and maintaining SCCM environment, monitoring application deployments, Windows 10 images, driver deployments, security application updates of devices including computers and servers. Set up a VPN solution has allowing SCCM to connect remotely to users’ machines globally to provide support. Create/design Group Policy and Active Directory structure for machine and client account management. Possess conceptual and architectural understanding of network design, TCP/IP, sub netting, LAN, WAN, VLAN, VPN configuration, DHCP, network diagnostics, VOIP management/implementation, cable management. Manage a 450+ user environment over multiple locations. Generate software, updates, machine availability status, ASSET inventory and security status reports at recurring intervals. I have worked with and possess a conceptual knowledge of VMWare, Hyper-V, ESX hosts.

Provide exemplary experiences for guest through entertainment at Disneyland Anaheim. Worked with leadership and cast members to create, build out and run shows, from concept to closing. Supported shows with roles/responsibilities including: Driving floats, transporting props/costumes, daily logistics involved in movement of assets, before, during and after performances. Safety management including loading/unloading, guiding, communicating, monitoring of float assets, while maintaining the show in close proximity of cast and guests.

Point person on in store, on call, and site visits related to Tier 1 hardware/software troubleshooting and break/fix. Provided Microsoft server 2003 support, Group Policy and Active Directory configuration for individual sites. Building the basic foundation of computer hardware, software, networking, audio visual and ASSET management