Brianson Mapote Email & Phone Number

Hagåtña, GU

Tamuning, Guam

Tamuning, Guam

• Implemented a streamlined process for data entry of 500+ enrollments per day, resulting in a 20% reduction in processing time, thus boosting efficiency and precision.
• Demonstrated exceptional customer service to insurance members through various communication channels, including in-person interactions, emails, and phone calls, achieving a 95% satisfaction rate.
• Thoroughly analyzed monthly aging reports, successfully identifying and resolving delinquent accounts and reducing overdue payments by 25%.
• Verified and reconciled assigned group premiums and administrative fees monthly, promptly responding to internal and external customer inquiries and issuing insurance eligibility ID cards.
• Improved claims processing accuracy and efficiency by expeditiously entering Coordination of Benefits, COBRA, and pre-existing conditions, reducing errors and faster claim resolution.
• Maintained utmost confidentiality of sensitive information to ensure compliance and mitigate risks. Responded promptly to intricate issues to minimize disruptions and maintain seamless operations.

• Led 4 Zumba classes/week, trained 50+ students/month and coached individuals in warm-up, aerobic & strength training. Boosted client's fitness levels.
• Empowered clients and students to adopt healthy dietary habits, reducing their risk of chronic diseases by 30%
• Built positive relationships with participants, leading to an 20% increase in word-of-mouth referrals and service promotion.

Tamuning, Guam

• Effectively managed 10-20 incoming calls from clients and insurance brokers daily, providing high-quality service and resolving questions/concerns. Improved customer satisfaction by 20%.
• Managed new insurance applications, policy changes & cancellations, and reviewed information for accuracy. Maintained 100% accuracy rate.
• Consistently maintained accurate client records and tracked key metrics, improving sales performance and enhancing customer satisfaction.

Tumon, Guam

• Provided essential support to Senior Buyer by inspecting distributor products, resulting in 100% accurate quantity and quality.
• Utilized strong communication skills to multitask the purchasing process and improve supplier relationships, leading to a 15% increase in inventory management accuracy.
• Successfully maintained relationships with 30+ local & overseas vendors, ensuring competitive pricing, compliance & on-time delivery.
• Achieved exponential sales increase in 2 months by creating engaging merchandising displays.

Tumon, Guam

• Managed high volume of 10+ incoming calls daily, providing exceptional customer service and effectively handling client inquiries and concerns.
• Implemented new filing system, improving efficiency by 30% and streamlining administrative tasks for smooth operations.
• Boosted workplace morale by 25% by spearheading direct mail/email internal activities and promotions to drive engagement.

Tumon, Guam

Hagåtña, Guam

Mangilao, Guam

Bachelor'S Degree, Human Resources Management/Personnel Administration, General

Associate'S Degree, Design And Visual Communications, General