Lead/Operations Lead, Apple, Inc.; Indiana — 2017-PresentCollaborated with leadership to strategize innovative ideas to target today’s retailchallenges. Shared vision and purpose with team to drive results and delivermarket leading metrics. Utilized conflict management with escalatedcustomer to stand by our processes and find cooperation with minimum noise.CoreMotion QA Tester, Apple, Inc.; Indiana & California — 2020 & 2022Tested CoreMotion technology and features relating to the accuracy of healthmetrics, Family Setup, and Journal app. Combined fitness experience andeducation to replicate real world usage during testing. Led bug reports filed amongCoreMotion Career Experience participants in Cycle 2 of 2020. Took partnershipwith QE and Automation Engineers for the creation of test cases and execution ofautomated scripts.Operations Expert, Apple, Inc.; Michigan & Indiana — 2014-2017Built a culture of proficient, functional, and technical skillsets for the organizationof inventory, investigating variances, and tracking shrink and accuracy utilizingSAP and GBI systems. Obtained the highest satisfaction score among Operationsteams in the market. Achieved the longest streak of ending quarters with thehighest ranking accuracy, shrink, and audit metrics in the market.Product Zone/Operations Specialist, Apple, Inc.; Michigan — 2011-2014Captured local business opportunities to connect them with the tools they needto put our products to work. Invited to the mentor team to inspire and lead othersto success. Developed strong analysis skills working with Operations and Visualsteams in understanding the importance of organization, shrink, and accuracy.

Coordinated fitness and wellness activities - such as exercise classes, health seminars, and special events for ProMedica’s fitness center in Tecumseh, MI, The Fitness Connection. Was also responsible for performing a variety of administrative tasks for the facility including maintenance and staffing. Worked with my peers to ensure clients stay fit and healthy and the facility was operating in accordance with national, state, and local laws and regulations.