As a member of the product support team, I worked directly with clients primarily through on-call phone and email support using Zoho Desk. Leading virtual and on-site client on-boarding training sessions. I frequently collaborated across departments to resolve client inquiries. Addition responsibilities included product QA testing and authoring user guides.

Ownership of all aspects of the customer experience. Supervise the team of bartenders, scheduling and organizing of events and food vendors. Maintaining a high level of standards and cleanliness at all times. Established centralized shared calendar and company assets via GSuite. Implemented Asana project management tool for tracking and accountability. Developed team on-boarding documents and procedure including employment contract and handbook.

My responsibilities grew beyond my role as a Cellarperson, to include brewing and packaging scheduling along with inventory management. Working with the Head Brewer and distribution partners I maintain the production schedule, ensuring on-time fulfillment of orders. I utilize Ekos Brewmaster to track all steps of the production and sales process. I also conduct regular inventory checks to maintain a high level of accuracy for tax reporting.

As business needs shifted, I took a familiar role to assist with the growing production demands. As part of a two-person team, I often set my own goals to meet expectations. Responsibilities included tank CIP, beer transfers and packaging. Also, I worked to maintain the general organization and cleanliness of the production space. During my time in this role, I initiated projects including installation of the pilot brew system and the standardization of various production/inventory tasks.

Working with ownership since June of 2017 during planning and construction. Setting standard practices, hiring and training team members. Providing day-to-day operations support, meeting sales and labor utilization goals.

I provided local draft line cleaning and repair services under contract with local distributors and business. Installed new draft systems for breweries and food and beverage customers. Frequently, promoted the company's more advanced services to establishments. Maintained my own route to achieve scheduling requirements and increase billable services efficiently.

As Operations Manager for a micro-collective product company, my role was broad and ever-changing. Key priorities included overall management of internal systems: customer service, logistics coordination and supervising sales channels. I increased productivity by implementing effective processes utilizing existing software full potential. With a focus on customer experience I overhauled our Zendesk support platform. Establishing keyword ticket tagging to track customer concerns. Based on tag/ keyword data developed written and visual content for known issue resolution articles. Created macros to ensure consistent and expedited responses. Additionally, I integrated a support widget into our website. These activities significantly reduced ticket volume and agent’s billable hours.When the business added a retail storefront, I created ordering and inventory processes and implemented and maintain our point of sale system. I also served as sales associate helping customers and processing purchases.Coordinating with supplier and warehouse contacts to maintain inventory and order fulfillment. Key focus given to the Amazon sales channel. Tracking inventory and processing replenishments to avoid stock-out in Amazon FBA, updating product listings, monitoring Amazon actions and quickly resolving issues to ensure no loss of sale. I also managed keyword promotions and discount campaigns.Supporting our wholesale efforts both internal partners and promotional sales groups. Processing orders and researching perspective accounts. Maintaining communication between all parties and relaying pertinent data to the rest of the team. Keeping up-to-date records of sales and tracking progress and the effectiveness of current strategies.

At In-Line I provided a point of contact for brewing industry customers and participate in the expansion of the beverage filling product lines. My general duties included assemblage and wiring of a variety of machine types. I also joined in local clients support through visits.

As an experienced Packaging Manager, I assisted with the implementation and administration of the new canning operations. Also, I expanded the Cask beer offerings and established an Infusion Beer program.

My primary responsibility was scheduling and processing the kegging, bottling and canning activities of products. I also maintained inventory of materials and finished product using OrchestratedBeer, an SAP based database program. I conducted regular maintenance and repair of equipment. Additionally, I supervised and trained a group of support staff. I also act as a point of contact for vendors, customers, and visitors whenever ownership were unavailable. As Warehouse Coordinator, I provided for the business' logistical needs coordinating shipments both incoming and outgoing. This included LTL, FTL, Intermodal and Sea freight. Partnering with distributors and shipment broker, processing paperwork and customs documents. I also help to sustain an ideal organization within the facility to promote productivity.

As an Assistant Brewer, I aided the brewing staff in their daily tasks. I became proficient in the principles of brewing along with all aspects of the cellar process. In addition to my production duties, I occasionally served in the tasting room during visiting hours and private events.

As a Back of House Specialist, I was responsible for store inventory, loss prevention, shipping and receiving. I also worked with vendors and Apple’s internal technical support team to maintain store operations. The majority of work was done using SAP based database and other online services.

As Expert, or sales lead, my primary focus was store performance and customer experience. The position required maintaining personal metrics and market level interviews. Serving as an example for ideal customers interact to ensure a superb shopping experience. As a leader in the store, I worked closely with management on personal development of fellow staff and strategies for overall store growth.

Specialists serve as sales associates in Apple Retail. I often provided customers their first introduction to products. Offering a unique experiential approach building customers their perfect purchase solution. I also conducted instructional training workshops on a variety of topics. As a member of the visual standards team, I was part of inventory counts and planogram changes.

As an intern in the photography department, I worked with the head photographer to develop content for the organization’s website and publications. This included portrait, product, event, landscape/ wildlife photography. I was also tasked with maintaining the content database and image process both digital and scanned archival film.

Responsible for the daily operations including supervising personnel, unit sales and facility maintenance. Regularly processing payments, collection communications and eviction/ censures. As a Penske rental location I served as primary contact for the franchise. Assisted ownership with the record storage and document scanning services. I also represented the company in sales meetings and at local community events including those held by the Chamber of Commerce.

As a part-time student assistant in the Department of University Advancement, I primarily assisted the department’s Director to develop and maintain the university website. I participated in various marketing projects and attended events as a university representative.

As a part-time employee, I performed a variety of jobs to meet the needs of the business. These tasks included minor print work, design, and deliveries. I gained experience in a variety of software and worked directly with customers.