Brian Strbjak Email & Phone Number

Indianapolis, Indiana Area

• Attend mediations, settlement conferences and trials as required.
• Recognize and assess claim exposures, analyze liabilities in multiple jurisdictions.
• Collaborate with our brokers and clients to resolve claims quickly and efficiently within fair claim guidelines.
• Manage and direct transportation accounts with large self-insured retentions.
• Supervise and direct defense counsel as needed on litigated files.
• Audit files and provide quality assurance feedback to agents and underwriting.

Carmel, Indiana

• Promote and advance effective working relationships with internal and external customers.
• Maximize relationship with agents, underwriting, claim teams to promote company profitability.
• Managed a case load of roughly 125 claims in an efficient and professional manner.
• Managed outside counsel and controlled expenses.

Indianapolis, Indiana Area

• Examine and analyzed claims submitted by insured’s and/or third parties, including serious injuries or insurance policy coverage questions
• Serve as liaison to the public, government entities, and law enforcement agencies on to insurance fraud issues
• Facilitated attorneys in the defense of lawsuits brought against our clients
• Investigate, analyze, evaluate, and negotiate claims, including verification of coverage, legal liability and extent of damage to persons and property
• Oversaw the completion of pretrial reports by company hired attorneys within 30 days of trial
• Skilled in resolving customer service issues and finding “Win Win” solutions

Indianapolis, Indiana Area

• Performed comprehensive investigations into reported losses, including evaluation of severe injury claims for permanency, disability, and scarring
• Coordinated physicians to compile medical data, identifying and evaluating subrogation and contribution opportunities, and negotiating claims settlements
• Evaluated expert Physician medical opinions
• Maintained comprehensive understanding of medical terminology
• Orchestrated a new Customer Relations Program, resulting in 10% increase in customer service response
• Developed, designed and taught a new Training Program to improve communication between Claims Staff and local Agents

Indianapolis, Indiana Area

• Coordinated all key elements in the claims administration process, including obtaining medical bills, reviewing them to evaluate the nature of injuries and communicating with all relevant parties regarding injuries and.
• Provided extensive customer relationship management to retain accounts.
• Applied knowledge of legal terminology, regulations, and procedures, particularly in negotiations against Attorney’s on settlement amounts resolve bodily injury claims within industry standards
• Achieved 98% audit rating, which randomly evaluated claims files for adherence to protocol, detail of documentation, and customer feedback

Indianapolis, Indiana Area

• Recruited, interviewed, hired, trained and managed 100 team members
• Reduced staff turnover by 5% through effective motivational management
• Achieved 10% sales growth within first 12 months