Brian Summers Email & Phone Number

Sumner, Washington, United States

- Be the key focal point for supporting IT Warehouse systems on the floor (Label Printers, Conveyor, Scanners)- Support all workplace relevant activities, including remote office locations- Support our internal staff with the day to day IT incidents: - Face 2 Face - Over-the-phone - Screen Sharing & Remote Control - Live Chat support (Instant Messaging) - Email Support - Provide Coaching & Best Practices- Track & Manage Incident Tickets through Internal Ticketing systems.- Support smaller application upgrades of internal tools- Operate & Support Client applications at Helly Hansen

Seattle, Washington

Apple certified technician ACMT ACiT, HIPAA certified, A+ certified, IT support. Onsite operations, management, Social media manger.

Puyallup, Washington

Onsite services, HIPAA certified, management, soldering, case mods, • Technical support, virus removals• New system builds, system upgrades• Sales, inventory control, Order handling• Managed day to day store operations

Redmond, Wa.

•Provide phone and email support in a technical support contact center environment for Business Productivity Online Standard Suite products and services: Exchange Online, SharePoint Online, Office Communications Online, Live Meeting Online and related services including web portals and applications and Single Sign-In Application.•Email migration support, PowerShell scripting for delegation and permission's •Autodiscover troubleshooting •Provide support for Windows XP, Vista and Win7environments including desktop applications, email clients and network troubleshooting.•Understand and assist clients with settings and configuration of DNS and MX records.•Working knowledge of Exchange Server, Windows Server NT, Active Directory and Exchange ActiveSync.•Identify research and troubleshoot issues related to email flow.•Identify research and troubleshoot issues associated to co-existence email environments and migrating user mailbox data from local servers or other hosted email solutions (Exchange, POP3, and IMAP4.)•Provided support for any issues with Email migration.•Provided assistance with PowerShell scripting for delegation and permission's •Document Service Interrupting Events as well as PC/Network problems including: issue, steps taken to resolve, and scope of impact to clients and end-users.•Escalate unresolved to higher support tiers and specialty teams as necessary to resolve issue promptly and ensuring highest customer satisfaction with service.•Utilize Product Studio to submit client requests to server operations team for review and completion.•Communicate effectively on a professional level with administrators of all knowledge and skill levels, IT professionals, customer managers and executives.•Configuration and basic troubleshooting of mobile devices (BlackBerry, iPhone and Android operating systems) syncing with Exchange Online server.

Puyallup, Wa

• Technical support, virus removals• New system builds, system upgrades• Sales, inventory control, Order handling• Managed day to day store operations

Puyallup, Wa.

• Technical support, virus removals• New system builds, system upgrades• Sales, inventory control, Order handling• Managed day to day store operations

Kirkland, Wa.

• Troubleshooting data issues with Blackberries, Palm, Smartphones and aircards; i.e. email, web browsing, and tethering • Provide exceptional customer service to customers while maintaining high department quality standards.• Perform extensive troubleshooting of complex multifunction devices to identify a variety of issues including network, device, and software malfunctions.• Provide technical assistance in setting up a variety of technologies and wireless connections utilizing available technical resources.• Able to listen and communicate with all customers, internally and externally, with complex and technical information, clearly and concisely.Attend various training classes and apply the knowledge on a daily basis in assisting the customer.

• Troubleshooting data issues with Blackberries, Palm, Smartphones and aircards; i.e. email, web browsing, and tethering • Provide exceptional customer service to customers while maintaining high department quality standards.• Perform extensive troubleshooting of complex multifunction devices to identify a variety of issues including network, device, and software malfunctions.• Provide technical assistance in setting up a variety of technologies and wireless connections utilizing available technical resources.• Able to listen and communicate with all customers, internally and externally, with complex and technical information, clearly and concisely.Attend various training classes and apply the knowledge on a daily basis in assisting the customer.

Bothell, Wa.

• Troubleshooting data issues with Blackberries, Palm, Smartphones and aircards; i.e. email, web browsing, and tethering • Provide exceptional customer service to customers while maintaining high department quality standards.• Perform extensive troubleshooting of complex multifunction devices to identify a variety of issues including network, device, and software malfunctions.• Provide technical assistance in setting up a variety of technologies and wireless connections utilizing available technical resources.• Able to listen and communicate with all customers, internally and externally, with complex and technical information, clearly and concisely.Attend various training classes and apply the knowledge on a daily basis in assisting the customer.

Tukwilla, Wa.

• Store sales• Inventory control• Maintain POS inventory database

Bellevue, Wa.

• Regional Store Manager• Maintaining and organization of the store • Ordering inventory, web order processing• Sales• Service repair technician • Maintaining and administrated the network between all store locations

Computer Technology

Machine Technology

Education record

Information Technology