Brian Swink Email & Phone Number

Enjoying exploring the world, having visited 7 continents and over 40 countries.

Lead North America Consumer and Small Business client forecasting, inventory management, pricing, and lifecycle management; led global life cycle management and reporting.• Demand Planning: Through improved forecasting, cross-functional process, and reporting, reduced negative margin required to sell end of life products by $40.7M and write-offs driven by parts that had to be scrapped by $10.8M.• Pricing: Drove stability and alignment through better data, analysis, and controls.• Global Lifecycle Management: Addressed $120M inventory problem by driving accountability and action through new reporting and processes.

Austin, Texas Area

Transformed global online support and improved call center quality through a front line certification program.• Despite a 75% cut in resources, drove $40M in cost savings and $5M in incremental revenue, expanded scope from US to global, standardized content (120 sites), increased support traffic from 57M to 76M, and increased online resolution from 58% to 71%.• Expanded Microsoft partnership, enabling Microsoft/Dell to share content, co-write content, track content performance, and update content based on performance.• Designed front line certification program that covered language certification, technical certification, and call center audits.

Austin, Texas Area

Ran Dell Financial Services application development, including credit and lease originations, and account management. • Led a team of 50 employees (permanent, offshore, and contractors) with an I/T budget of $6M and a vendor budget of $900k.• Drove strategic projects with an estimated benefit of $53M and designed a process to quickly deploy high impact low cost changes with an estimated quarterly benefit of $4M.

Austin, Texas Area

Managed 24x7 US server/storage support, eMail support, and account management.• Server support: Reduced headcount 48% while reducing number of devices supported by 54%, decreasing production incidents by 36%, and eliminating $603k worth of underutilized hardware.• Account Management: Increased productivity by 227%, increased requests completed within SLA by 268%, and eliminated 80 hours a week of work through automation.• Email Support: Reduced production incidents by 50%.

Austin, Texas Area

Architected and implemented server and storage solutions to run US based IT applications

Managed multiple IT infrastructure programs.

Houston, Texas Area

Held multiple management, project management, and individual contributor roles focused on server support/architecture/deployment, desktop support/architecture/deployment, and application packaging.

Bba, Management Information Systems

Graduated in three years with a four year degree.

Mba, Finance

• Earned Dean’s Excellence Award