Brian Sylvester Email and Phone Number

Full-service marketing agency helping service-based businesses in legal, landscaping, and general contracting increase their online visibility and grow their sales.

*Identify and assess business processes to create a pipeline of automation and process improvement opportunities.*Lead and oversee end-to-end delivery of automation projects, ensuring timely completion of project milestones.*Build and maintain strong relationships with key stakeholders, providing clear communication and project updates.*Conduct interviews with junior and senior business analysts; train, mentor, and develop junior business analysts and developers to enhance team capabilities.*Analyze proposed automation projects for prospective and existing clients; develop and deliver detailed proposals to drive business growth and efficiency.

Lead UiPath Developer for RPA Pilot Program at Global Engineering Company (Completed September 2019)*Developed and tested two pilot automations with UiPath to be in a production-ready state.*Installed and configured UiPath Enterprise Trial in client's lab environment. *Presented demos to client stakeholders and showcased RPA capabilities. UiPath Developer for RPA Implementation at Insurance Company (Completed early March 2019)*Built various components in UiPath in accordance with Capgemini’s Smart Automation Framework as part of the development of four automations.*Lead Developer for two automations during UAT and Go Live: debugged all issues and managed additional development and regression testing.*Contributed to framework template code in order to streamline development process and improve code quality. *Created and edited engineering documentation.*Mentored team members and offshore team by fielding technical questions and reviewing RPA code.

*Responsible for adoption of CloudBees Jenkins solutions as a project/resource manager for a portfolio of 30 clients.*Developed project plans and collaborated with client stakeholders during onboarding of CloudBees solutions.*Communicated internally with Product, Support, Sales and the Executive Team to mobilize resources and help clients solve complex issues. *Served as a post-sales solutions architect by applying knowledge of Jenkins and DevOps to a client’s software delivery lifecycle.*Improved CSM internal processes and participated in technical training related to Continuous Integration/Delivery tools and best practices. DevOps Foundation Certified.

*Guided new customers through onboarding process. Trained on software and assisted with account setup and configuration. Understood process and consulted on best practices. *Started with company in Account Development; promoted to Client Success Manager.*Onboarded new clients by conducting custom training sessions on the inMotion software and mapping features to the client’s strategy and vision for a streamlined creative workflow process. *Managed Level I Support queue and worked alongside development team to solve technical issues. *Parntered with Product team to test new releases and communicate product feedback from clients.

*Developed unique account development strategy using LinkedIn which lead to the company-wide adoption of a Social-selling Strategy.