Brian Syrett Email & Phone Number

San Mateo, California, Us

• Qualify inbound opportunities using personalized emails, phone and Zoom calls to schedule meetings for Account Executive teams• Track and manage all Salesforce activities including follow up task and reports while maintaining excellent pipeline hygiene• Followed 162 meetings through to completion with a 64% conversion rate generating $2 million in potential opportunities in the first year and a half • Met or exceeded all monthly and quarterly goals by 155% in 2023• Build relationships with multiple departments across the organization• Seek information and guidance to create a more efficient workflow and overall better customer experience

Santa Clara, California, Us

• Managed hundreds of punch list tickets a month from multiple teams across Northern California for VIP clients• Utilized creative problem solving and high attention to detail to resolve all issues swiftly and accurately• Created and managed replacement purchase orders and invoiced vendors for reimbursement• Created and nourished cross-functional stake holder relationships across numerous departments including Finance, Sales, and Operations to ensure client satisfaction in all projects• Direct teamwork with company leadership to track KPI’s and integrate new processes resulting in 30% increase in productivity while decreasing turnaround times• Provided mentorship to new employees as well as updated training for current employees on processes and procedures related to claim processing and resolutions• Partnered with the Process Improvement team to implement new systems (Wrike, Oracle) and integrate multiple companies into one communal ERP platform to enhance user experience and minimize errors • Worked directly with of the Director of Strategic Sourcing to set up and maintain vendor accounts in Oracle ERP and Hedberg Systems across 5 companies, includes the handling and processing of sensitive information including tax and bank information

Pittsburgh, Pa, Us

• Co-manager of a $3M annual revenue generating store location • Brought in 22% of annual revenue (>$680k in sales during on-duty hours) in the 2017 fiscal year• Forecasted upcoming sales targets according to latest trends in traffic, sales, weather and special events• Monitored store payroll and sales to ensure store is on target to meet sales, loyalty and payroll goals• Managed and motivated a team of 45 through coaching and guidance while working the fast-paced sales floor• Created and maintained schedules using Kronos systems• Managed employee files per retention policy, utilize Oracle HRIS systems to streamline hiring practices• Created and implemented an interactive new hire orientation for over 50 employees and managers• Effectively and efficiently communicated with customers and employees in resolving issues resulting in the high customer satisfaction rates• Strong knowledge of in-store operations, including organizational, merchandising, and stock resulting in high customer ratings

• Sorted, counted, and catalogued returned merchandise into Excel Spreadsheet and RMA logs to ensure merchandise are fully accounted for while meeting all daily deadlines• Screened phone calls for management and was a point of contact for customer inquiries• Conducted an in-depth inventory of Looxie’s cameras, accessories and office supplies and reordered as necessary• Prepared offices for meetings and events, took the minutes, transcribed, distributed and filed

Bachelor Of Arts - Ba, Psychology

Associate Of Arts - Aa, Behavioral Sciences