Brian Barnes Email & Phone Number

South Jordan, UT, US

Salt Lake City Metropolitan Area

A high end construction and Real Estate development company specializing in new and rebuild custom home and commercial projects.

• A private company for Travel & Hospitality services, Real Estate Investment Trust and Professional Consulting services which has maintained an average yearly ROI of at least 35% since its second year of formation.
• Operated the highest customer-rated Vacation Rental in its class and location for 5 straights years.
• Real Estate Investment Trust currently yielding an annual profit of 23%.

Salt Lake City, Utah, United States

• Led a globally-dispersed organization of over 350 people in six different locations (4 continents) which provided 24/7 technology services support for over 22 proprietary and 12 third-party service centers and 26,000.
• Drove the establishment and implementation of the strategic and operational plans for inbound and outbound customer contact, contact management infrastructure and platform, contact monitoring and recording, outbound.
• Served as a member of the Global Servicing Network Executive Management Team and provided oversight of applications and technology capabilities utilized for industry-recognized customer servicing.
• Managed an annual operational budget of $100M+ – including a technology development budget of $30M – to within.25% of planned targets.
• Awarded American Express Global Services Leadership Award and two-time winner of American Express Chairman’s Award for Innovation.
• Led transformation of the Interactive Voice Response product into a global omnichannel customer contact capabilities platform which became the foundational product for customer servicing at the Enterprise level.

New Delhi, Delhi, India

• Established an offshore technology development team which was responsible for business-facing relationships, technology strategy, architecture, design, development and delivery of key applications and systems.
• Created a technology strategy which consolidated a diverse technology footprint into a single strategic platform by using common infrastructure, reusable services, and Service Oriented Architecture.
• Expanded the team from 26 to 54 employees, more than tripling offshore development capacity from 120,000 to 410,000 development hours per year, while lowering total development cost from $44/hour to $32/hour.
• Created and led a leadership training and development framework to establish an offshore development team which was then used as a best practice model for migration of other offshore technology teams.
• Achieved above POA scores in employee engagement and raised yearly employee retention from 76% to 92%.

Salt Lake City, Utah, United States

• Provided strategic direction and management of Advanced Payment Technology team and collaborated with business leaders for utilization and implementation of emerging payment technologies.
• Created a strategy to expand into new healthcare markets utilizing the portfolio of developed payment services.
• Generated a resource plan to increase team capability from delivery of 38,000 development hours to over 100,000 development hours per year.

Salt Lake City, Utah, United States

• Created, aligned, and syndicated Advanced Payment Technologies IT Strategy for implementation and use in emerging consumer markets.
• Led the project team which initiated new strategic projects in emerging consumer-directed healthcare market. Conducted technical feasibility studies, strategy, and deployment for project definition and funding.
• Responsible for the effort to create and file over 30 patents and was listed as inventor on four patent awards.

Salt Lake City, Utah; Brighton, England; Sydney, Australia

• Established Advance Payment Technologies presence and capabilities in Japan/Asia Pacific region by collaborating with leaders of regional technology and business teams to identify resources for temporary assignments.
• Directed design and delivery of infrastructure for ongoing issuance of smart cards.
• Pioneered the delivery of hybrid magnetic stripe and “chip” technologies for consumer cards issued by American Express by conducting pilot programs with external business organizations.

Salt Lake City, Utah, United States

Implemented new advanced payment technology for various stored value and credit card projects.

Responsible for the engineering, design and manufacturing of highreliability suport equipment, avionics and space qualified hardware.

Bachelor Of Applied Science (B.A.Sc.), Chemistry

Bachelor Of Science (B.S.), Chemistry