Brian Barrett Email & Phone Number

As the Global Lead for the ServiceNow Consulting Center of Excellence, I drive the strategic direction and growth of our global service delivery. Leading a talented team of consultants, I ensure the delivery of top-tier consulting services across Security & Risk, Advisory, Digital Transformation, and core ServiceNow capabilities. My role focuses on fostering continuous learning, scaling our team globally, and staying current with the latest ServiceNow developments. I collaborate with sales, marketing, and strategic partners to uncover new business opportunities and contribute to proposals and client pitches, while also leading thought leadership initiatives and developing best practices to maintain a competitive edge.

As a Practice Manager at Thirdera, my primary focus was on orchestrating and implementing strategies, processes, and solutions leveraging the ServiceNow platform. Leading a team of adept consultants, I oversaw client engagements and ensured seamless collaboration with cross-functional teams to achieve outstanding results. Together, we tackled client projects, fostered interdepartmental collaboration, and spearheaded the implementation of bespoke solutions tailored to meet each client's specific requirements.

As a Principal Architect, I played a central role in shaping our strategic direction and offering visionary leadership throughout the design and implementation of innovative solutions on the ServiceNow platform. My expertise in IT, Employee, and Customer processes, coupled with a profound understanding of ServiceNow's capabilities, contributed significantly to the development of robust solutions that aligned seamlessly with client objectives and industry best practices.

As a Solutions Consultant, I specialized in translating client requirements into effective ServiceNow solutions. Working closely with clients, I delved deep into their needs to craft tailored solutions that seamlessly aligned with their objectives. Leveraging my expertise in ServiceNow platform functionalities, my focus was on designing efficient solutions that not only met client expectations but also fostered the expansion of our engagement with key accounts. This dual approach, centered on addressing client needs and nurturing account growth, played a pivotal role in boosting both client satisfaction and project success.

As the Vice President of Application Development, I spearheaded our organization's application development endeavors on the ServiceNow platform. My responsibilities encompassed steering the strategic direction of our ServiceNow practice, supervising development projects, and ensuring the delivery of top-notch solutions tailored to client requirements. Through my leadership and expertise, I championed innovation, enhanced our offerings, and played a pivotal role in driving the growth of our organization.

United States

As a Owner and Partner at Stratiform, a ServiceNow professional services organization operational from 2012 to 2013, I played a pivotal role in shaping the company's trajectory and success. Alongside my partner, I co-led the organization, contributing to strategic decision-making, business development, and client relations. Together, we established the vision and objectives of the company, formulated business strategies, and executed plans to achieve our goals. Leveraging our combined expertise in ServiceNow platform solutions, we provided high-quality consulting services to clients, delivering tailored solutions that addressed their specific needs and challenges. Our partnership enabled us to build a strong reputation in the industry, foster lasting client relationships, and drive the growth and success of Stratiform during our tenure.

As the Enterprise Architect, I played a pivotal role in sculpting our organization's technology landscape and architecture to adapt to evolving needs. Working closely with stakeholders, IT teams, and business leaders, I crafted and implemented innovative solutions that harmonized with our business objectives, compliance mandates, and industry benchmarks. My collaborative approach ensured that our technology ecosystem remained agile and responsive to the dynamic demands of the organization, fostering a culture of innovation and efficiency.

During my tenure as a Systems Process Analyst, my core duty entailed assessing and refining operational workflows within the organization. Working closely with diverse teams, I spearheaded initiatives to pinpoint inefficiencies and deploy streamlined processes. Leveraging data analysis and stakeholder input, I orchestrated improvements aimed at boosting efficiency, eliminating redundancy, and optimizing overall system performance. This concerted effort resulted in a more integrated and productive work environment, aligning operations with organizational objectives and enhancing outcomes.

As an Application Deployment Analyst, my primary focus was on orchestrating the smooth and efficient deployment of software applications across the organization. Working closely with development teams, I spearheaded comprehensive testing procedures and coordinated with stakeholders to ensure successful rollouts. I played a pivotal role in troubleshooting and resolving issues, delivering user support, and meticulously documenting deployment processes to uphold clarity and consistency. Through these efforts, I significantly contributed to the seamless integration of new applications and elevated user experiences throughout the deployment lifecycle.

As a Help Desk Analyst, I was tasked with delivering vital technical support to end-users within the organization. My duties included efficiently managing incoming inquiries, diagnosing technical issues, and delivering prompt solutions to uphold seamless day-to-day operations. Through collaboration with colleagues and leveraging strong communication skills, I provided invaluable assistance to users, guiding them through problem resolution and documenting solutions for future reference. My role played a crucial role in maintaining a responsive and user-friendly IT support system, ultimately enhancing the organization's overall productivity and efficiency.