Brian Dehen Email & Phone Number

Tualatin, Oregon

Tualatin, Oregon

Portland, Oregon

Account manager and customer service specialist managing approximately 50 wholesale store accounts, both foreign and domestic, while responsible for handling all online retail operations, including website management, inventory control, point-of-sale operations and shipping logistics. Coordinated all retail marketing activities and materials, promotions and social media content. Collaborated and coordinated with company designers and production to evaluate new product development and ensure on-time product construction that reflected customer needs while following strict quality standards.• Demonstrated effective verbal and written abilities, communicating externally with a diverse customer base to increase sales and customer loyalty, and internally with multiple departments operating under differing priorities• Tracked multiple phases of product manufacturing while monitoring customer deadlines• Proven competency utilizing multiple social media platforms to connect with the company customer base, to advertise and grow brand awareness

Portland, Oregon

Purchasing specialist charged with inventory management, analysis of sales records and projections to annually forecast and order raw materials and supplies for all product lines. Maintained working relationships with over 400 vendors to ensure competitive pricing, quality products, and timely, accurate deliveries. Managed day-to-day inventory for all business functions and sourced needed products and contractors, from general supplies and office technology, to manufacturing tools and specialty service providers.• Collaborated with company departments and senior management team to gain full understanding of production schedules, which allowed for consolidating orders, helping to reduce shipping and handling costs by up to 20% and better meet production deadlines • Identified new vendors to meet business needs and negotiated terms to cut costs and increase profit margins• Responsible for daily Accounts Payable and Accounts Receivable operations, including reconciliations and collections

Portland, Oregon

Responsible for servicing all collegiate customer accounts and supported corporate and collegiate sales representatives nationwide by supplying customized sales materials, product samples and comprehensive information about product line offerings. Applied for more than 30 collegiate licenses through trademark associations or directly through schools’ licensing offices, managing the process to ensure company product offerings met licensing requirements while also providing monthly and quarterly sales reports to licensing organizations.• Managed over 40 collegiate bookstore accounts, accounting for 15% of sales revenue• Added 30 new, local, corporate end-user accounts, sourcing a variety of products, uniforms and customization options to fit their needs

Beaverton, Oregon

Maintained profitable company operations through effective sales and merchandising techniques. Devised sales and marketing strategies in collaboration with business owners to expand market penetration and brand awareness for new athletic apparel line. Established all retail store operations, designed eye-catching store layout and handled all sales aspects, from product sourcing and ordering, to decoration and delivery.• Steered negotiations of pricing with vendors on open item products• Managed 55 accounts, ranging from athletic teams to corporate accounts and generated 75% of first year sales revenue

Portland, Oregon

Worked closely with the club manager to oversee daily operations, implement customer service objectives, and coordinate resources for events and facility maintenance. Required working cooperatively with department heads, service vendors and staff members representing all department areas within the club. Responsible for addressing member suggestions and complaints. • Hired, trained and evaluated the performance of all customer service personnel to ensure smooth day-to-day operations and successful and efficient completion of duties according to the club’s priorities, standards and protocols• Oversaw scheduling and staffing for 15-20 employees concurrently, setting clear expectations, addressing conflict, coaching staff members, creating work improvement plans and terminating employees who did not perform, when necessary.