Develop and deploy industry leading license plate recognition (LPR) and visitor management hardware and services to residential, commercial and institutional spaces.- Manage logistics, system design and project schedules- Work alongside teams to deploy and service hardware, cabling and systems integration- Iterate on hardware and software for LPR, physical barriers, payment station hardware- Work with third party providers to integrate systems- Provide bridge between teams to facilitate information flow and accelerate development- Provide direct customer support and training

Update, install and maintain building systems including:- CCTV- Security Systems and Monitoring- Access Control (door readers)- Network and Telecom- Desktop Support and Systems Integration

Specialist in building technology systems and services.Install and maintenance services for:IP and analog camera surveillanceSecurity and access controlDoor entry systemsStructured cablingNetworkingIT infrastructure Desktop and back office services

PRODUCE• Developed Kobo Glo and Mini e-readers hardware and software and launched in 4 months.• 10 software deliveries in 8 monthsBeing the Product Owner of eReaders and Kobo desktop was one of the best experiences of my life. While still growing out of the chaos of a startup it is filled with many bright and talented people. I am proud to be part of the team that developed and launched the Kobo Glo and Kobo Mini to the global market in a span of 4 months.__ORGANIZE• Groomed and prioritized the backlog as a team and garnered their buy in. • Reduced release points from ~4 months to 2-3 weeks.I found it rewarding to use my corporate experience to bring some order to Kobo to reign in and harness all the creative energy that oozes out. While working with the development, testing and user experience teams we were able to carve out the necessary features and prioritize the backlog effectively. With the overall framework properly planned we brought our release points from ~4 months down to 2-3 weeks between regional launches. In the end there were 10 software updates over a span of 8 months across 3 hardware products.__COMMUNICATE AND OPTIMIZE• Constant cross-team communication resulting in reduction in support calls by more than 50% • Engage multi-discipline teams to align with product line roadmap and vision Communication was lacking when I first joined. I found it necessary to break out individual teams for smaller discussions. Having a daily informal SCRUM with Tier 3 and Executive customer care enabled us to quickly identify the key issues that plagued the products. With some development effort we were able to simplify and stabilize the product lines to see a reduction in support calls by more than 50%. The meetings also helped to align and solidify marketing, training and support team planning.Find out more about the Kobo products that we produced with the links below.

STRATEGY & DESIGN• Design and maintain roadmap and specification documents for engineering teams• Managed OEM and ODM relationships to procure and design simple to use hardware• Six Sigma interface between manufacturing and engineeringC24 Interactive is Tyco’s next step into the ‘Internet of things’. It brings together security sensors, lighting, HVAC and video monitoring into one mobile platform. My role was to lead the design for restructuring, customizing and launching the iControl networks solution and associated hardware for use by the security industry.__DELIVER• Launched platform and service in 14 months of development from an estimate of 24 monthsConstant communication with ODM engineering teams to explain and simplify security intelligence processes in relatable terms. Work was reduced through increased understanding of deliverables.__NEGOTIATE• Negotiate with hardware suppliers to hit cost targets and delivery schedulesAs our schedules were brought in, it was necessary to bring in our hardware delivery. This was tough to do with component shortages throughout the industry but we hit our launch targets without increasing cost.To ensure a successful launch I worked with multiple Z-wave and touchscreen manufacturers to secure partnerships and provide products to our distribution network with competitive pricing.__EDUCATE• Technical liason to MSO customers (Comcast, AT&T, Suddenlink)• Technical liason with North American Car manufacturers for RFP on next gen interfaces• Lead trainer to technical support and sales teamsI was the technical face of the team working with business development and support teams. As one of the leaders of the security industry we were called upon by telecom and auto manufacturers to provide insight and partnership opportunities for next gen telematics solutions. I also lead the design of the support and customer training programs to launch C24 Interactive.

• Managed team to correct operational issues with C24 Communications GSM service group• Develop processes for launch of local home automation product line• Lead trainer of Exceptional Innovations “life|ware” home media and automation product line• Creating new bill of materials and maintaining price lists• Resolve daily product inquiries to assist functions in other departments• Maintain sessions within ERP environment (BAAN)• Project manage cross-departmental teams to ensure proper timely completion of tasks

• Quickly integrate knowledge base, train and supervise multi-discipline support technicians• Focus on communication techniques, stress management and “knowing the big picture”. Limited use of step-by-step troubleshooting checklists. • In-depth knowledge of physical security and telecommunication systems installation and troubleshooting techniques.• Consistently field 20% more calls than the department average• Resolve ISO compliance issues through process development