Brian Graham Email & Phone Number

New York, Ny, Us

Coordinate requirements for solutions to business problems and assuring that the design of NASDAQ's Linux-based systems and procedures meets those requirements. Provide second level customer support specializing in the NASDAQ FIX protocol and all NASDAQ protocols including CTCI, OUCH, ITCH, and Market Data.• Real-time monitoring of core trading system for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior management & development. • Follow and update procedures for startup and shutdown of core trading system. • Confer with senior Java development team to understand new or revised systems, discuss system design issues, resolve problems related to programming specifications, and test and roll-out system changes and upgrades. • Ensure that current procedures and related information about the existing system are accurately documented. • Review system capabilities, department workflow, and scheduling requirements to determine when requested project can be accomplished. • Review technical reports and instructional manuals that document program development. • Troubleshoot order entry and market data connectivity issues with clients, exchanges, market centers, and network providers. • Offer application support to internal Trade/Technical Help Desk staff in order to resolve issues with orders, trades, executions and etc. • Responsible for managing and operating failover scripts for all critical applications

New York, Ny, Us

Coordinate requirements for solutions to business problems and assuring that the design of NASDAQ's Linux-based systems and procedures meets those requirements. Provide second level customer support specializing in the NASDAQ FIX protocol and all NASDAQ protocols including CTCI, OUCH, ITCH, and Market Data.• Real-time monitoring of core trading system for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior management & development. • Follow and update procedures for startup and shutdown of core trading system. • Confer with senior Java development team to understand new or revised systems, discuss system design issues, resolve problems related to programming specifications, and test and roll-out system changes and upgrades. • Ensure that current procedures and related information about the existing system are accurately documented. • Review system capabilities, department workflow, and scheduling requirements to determine when requested project can be accomplished. • Review technical reports and instructional manuals that document program development. • Troubleshoot order entry and market data connectivity issues with clients, exchanges, market centers, and network providers. • Offer application support to internal Trade/Technical Help Desk staff in order to resolve issues with orders, trades, executions and etc. • Responsible for managing and operating failover scripts for all critical applications

New York, Ny, Us

New York, Ny, Us

Provide customer support specializing in the NASDAQ FIX protocol and all NASDAQ protocols including QIX and CTCI. Supported customers through full life-cycle of connectivity and issue resolution across all NASDAQ products and access methods (FIX, CTCI and QIX protocols). Worked with customers to test production releases of new functionality and ensured system stability for better customer experience. Maintained and supported the Test Facility including installation, configuration and testing of FIX server updates and database updates. Configured test and production environment connections for customers, including writing SQL scripts for Database updates as well as network addition/removal scripts for the CISCO CSM. Wrote and implemented test scripts for customer certifications (Nordic & U.S.) to ensure customer software was fully tested prior to production rollouts. Participated in client visits with Sales team for technical guidance on NASDAQ’s connectivity and access method options (FIX, CTCI, QIX). Created and conducted certification tests for all new FIX/CTCI/QIX/NASDAQ Workstation subscribers including order entry functionality, ACT trade reporting, TRACE trade reporting, and ACES message routing.  Worked with Development to produce requirements for enhancements and certify new releases to all message protocols & NASDAQ Workstation based on customer demands. Created a knowledge store by clearly documenting all procedures and all customer issues and resolutions. Fostered identification and resolution of system issues with development teams.

New York, Ny, Us

Provided 1st and 2nd level customer support to external NASDAQ customers for all NASDAQ access methods. Supported customers and internal groups in all production and Test Facility issues in any of the NASDAQ access methods (FIX, CTCI, QIX). Worked with clients, vendors, and third party network providers to facilitate integration efforts with clients Created and conduct FIX certification tests for all new FIX subscribers including order entry functionality, message recovery and fail over tests. Monitored and maintain client connections, initiate call backs and work with internal groups to resolve outages. Work with all technology groups to produce requirements for enhancements and certify new releases to the NASDAQ FIX protocol based on customer demands. Created and maintained certification scripts, scenarios, and procedures used in the testing firms for trading with NASDAQ. Responsible for all configurations of firms to the Test Facility and Production.

New York, Ny, Us

Provided 1st level customer support to external NASDAQ customers.• Tested communication protocols and application software to ensure proper operation and freedom from defects, on all assigned projects (CTCI & MQ). • Creation of Test Plans & Test Cases to be used in the testing of the software development process.• Responsible for configurations of firms to the Test Facility and Production.• Supported customer testing (CTCI) which includes: adding/changing configurations as requested, trading application authorizations, researching with the firm to establish their needs, completing all types of pre-testing issues for the test facility, and creation of all documentation.• Assisted in the creation & maintenance of all documentation as required for brand new projects and duties.• Performed system (Tandem and UNYSIS) and file backups and end-of-day procedures for archival of daily protocol logs for billing and future reference.

• Analyzed and evaluated a variety of commercials that air in the United States and Canada.• Extracted information from commercials for further evaluation and research using preformed tables and databases.

Ba, Computer Science

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