Brian Graham Email & Phone Number

New York, NY, US

• Coordinate requirements for solutions to business problems and assuring that the design of NASDAQ's Linux-based systems and procedures meets those requirements. Provide second level customer support specializing in the.
• Real-time monitoring of core trading system for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior management & development.
• Follow and update procedures for startup and shutdown of core trading system.
• Confer with senior Java development team to understand new or revised systems, discuss system design issues, resolve problems related to programming specifications, and test and roll-out system changes and upgrades.
• Ensure that current procedures and related information about the existing system are accurately documented.
• Review system capabilities, department workflow, and scheduling requirements to determine when requested project can be accomplished.

New York, NY, US

• Coordinate requirements for solutions to business problems and assuring that the design of NASDAQ's Linux-based systems and procedures meets those requirements. Provide second level customer support specializing in the.
• Real-time monitoring of core trading system for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior management & development.
• Follow and update procedures for startup and shutdown of core trading system.
• Confer with senior Java development team to understand new or revised systems, discuss system design issues, resolve problems related to programming specifications, and test and roll-out system changes and upgrades.
• Ensure that current procedures and related information about the existing system are accurately documented.
• Review system capabilities, department workflow, and scheduling requirements to determine when requested project can be accomplished.

New York, NY, US

New York, NY, US

Provide customer support specializing in the NASDAQ FIX protocol and all NASDAQ protocols including QIX and CTCI. Supported customers through full life-cycle of connectivity and issue resolution across all NASDAQ products and access methods (FIX, CTCI and QIX protocols). Worked with customers to test production releases of new functionality and ensured.

New York, NY, US

Provided 1st and 2nd level customer support to external NASDAQ customers for all NASDAQ access methods. Supported customers and internal groups in all production and Test Facility issues in any of the NASDAQ access methods (FIX, CTCI, QIX). Worked with clients, vendors, and third party network providers to facilitate integration efforts with clients.

New York, NY, US

• Provided 1st level customer support to external NASDAQ customers.
• Tested communication protocols and application software to ensure proper operation and freedom from defects, on all assigned projects (CTCI & MQ).
• Creation of Test Plans & Test Cases to be used in the testing of the software development process.
• Responsible for configurations of firms to the Test Facility and Production.
• Supported customer testing (CTCI) which includes: adding/changing configurations as requested, trading application authorizations, researching with the firm to establish their needs, completing all types of pre-testing.
• Assisted in the creation & maintenance of all documentation as required for brand new projects and duties.

• Analyzed and evaluated a variety of commercials that air in the United States and Canada.
• Extracted information from commercials for further evaluation and research using preformed tables and databases.

Ba, Computer Science

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