Data Science Advisor
CurrentI'm using data science to unlock value in Dell's Global Professional Services organization. I currently lead a technical specialist team working on the Project Velocity Alerting System, or PVAS. PVAS is cutting down the time it takes for Dell's customers to receive their deployments and is only possible because of a multi-tool data pipeline involving CRMs, SQL databases, Airflow, a large Python codebase, and email automation. The project has already earned the group Game Changer awards and sends out hundreds of alerts a day around the world. My scope in leading PVAS has expanded as quickly as PVAS has itself - we now have dozens of alerts running for multiple frontline roles, both ISG and CSG, Deploy and Consult, and automatic escalations all the way up to VPs. With so many alerts on so many different processes, I have to engage with every group in GPS and bring them into the conversation. That means I facilitate impactful discussions that result in standardized policies, tickets filed for automation, and new opportunities for our operations and analytics team to follow up on. I also work with the broader org on data science initiatives, like educating teams on the benefits of machine learning, sourcing new data science projects, and interviewing and mentoring interns and newly hired data scientists.Promoted from Senior Data Science Analyst.