Brian Thurman Email & Phone Number

O'Fallon, Missouri, United States

St Louis, Missouri, United States

• Provided remote and onsite support to small businesses as an MSP
• Acted as project manager for various installs and projects
• Successfully campaigned for Teams to be used as communication tool for the team
• Helped establish SOP for ticketing procedures
• Established SOP for onsite SCOPE of projects
• Established SOP for new projects and standard forms

Florissant, Missouri

I plan and schedule resources and assets for project work at needed locations.> Purchased and deployed resources needed for project work> Manage staff deployment> Coordinated projects and assigned severity

Greater St. Louis Area

• KPMG - Senior Help Desk Technician 09/2019-03/2020
• Completed Qualys Windows Patching project
• Completed Qualys Redhat Patching project
• Provided Tier 1 support for KPMG staff and clients
• Consistently included all needed information, templates, and screen shots for ticketing and escalations
• Consulted with other techs to provide needed training to complete tickets

Hazelwood, Missouri

• Developed processes and procedures for new IT department
• Documented existing procedures, updating when necessary
• Created a ticket management software
• Created an inventory tracking software
• Acted as liaison between the company and a third party IT company
• Worked with digital phones

Fenton, Missouri

• Tier2 Helpdesk Analyst 7/2018-01/2019
• Lead tech on Network Refresh project
• Completed documentation for projects and training
• Took lead on-boarding a new client
• Created training and procedural documentation
• Established positive relationships with new clients

Florissant, Missouri

I provide IT support and Web Design to small businesses> Designed and implemented company website which contains management tools for hosted Databases> Provided graphic art services to create logos for small businesses> Developed small business websites using Javascript, Ajax, PHP, and MySQL for small businesses> Provided network support for Yoga Six.

Greater St. Louis Area

Provided IT Support to small businesses throughout the St Louis metro area.> Provided Remote PC Support to clients> Install and setup of small office networks> Provided an image back up service using DriveImage XML> Developed and maintained websites for both clients and company in PHP, HTML, and JavaScript> Created MySQL driven websites> Designed and.

Provided support to clients throught the St Louis, MO area.> Provided Tier 3 support> Managed and updated Active Directory profiles and resources> Managed and updated Exchange mailbox profiles> Migrated Blackberry profiles from one server to another> Provided remote desktop support via VNC> Deployed software packages through Citrix and ManageSoft.

Associate'S Degree, Network And System Administration/Administrator

Completed two associate degrees while working full time in the IT industry

Associate'S Degree, Computer Programming