Brian Thurman Email & Phone Number

O'Fallon, Missouri, United States

St Louis, Missouri, United States

• Provided remote and onsite support to small businesses as an MSP • Acted as project manager for various installs and projects• Successfully campaigned for Teams to be used as communication tool for the team• Helped establish SOP for ticketing procedures• Established SOP for onsite SCOPE of projects• Established SOP for new projects and standard forms• Managed and Migrated Clients to Office 365• Updated client Domains to work with Office 365• Provided remote support using Kaseya • Managed tickets and scheduled onsite appointments • Designed and installed wired and wireless networks for clients based on their needs• Provided Server, Desktop, and Network support• Worked with stagnant clients and increased their hardware and services consumption• Coordinated with Clients and Vendors to ensure projects are completed in a timely manner• Ensured all materials and tools are ordered for projected projects• Installed and managed pfSense Firewalls and Unifi Networks• Provided training for new techs and clients

Florissant, Missouri

I plan and schedule resources and assets for project work at needed locations.> Purchased and deployed resources needed for project work> Manage staff deployment> Coordinated projects and assigned severity

Greater St. Louis Area

KPMG - Senior Help Desk Technician 09/2019-03/2020 • Completed Qualys Windows Patching project • Completed Qualys Redhat Patching project • Provided Tier 1 support for KPMG staff and clients • Consistently included all needed information, templates, and screen shots for ticketing and escalations • Consulted with other techs to provide needed training to complete tickets • Provided new tech training to new hires

Hazelwood, Missouri

• Developed processes and procedures for new IT department • Documented existing procedures, updating when necessary • Created a ticket management software • Created an inventory tracking software • Acted as liaison between the company and a third party IT company • Worked with digital phones • Tracked and managed IT issues • Established communication with 3rd Party Vendors for IT needs • Provided local support for Desktop and VM access • Created software to verify third party VM were online and active • Imaged and prepped thin client hardware for desktop replacement • Provided support for Office 365 and Windows 7/10 • Troubleshot Group Policy issues on desktops

Fenton, Missouri

Tier2 Helpdesk Analyst 7/2018-01/2019 • Lead tech on Network Refresh project • Completed documentation for projects and training • Took lead on-boarding a new client • Created training and procedural documentation • Established positive relationships with new clients • Worked with clients to develop escalation procedures Project Lead 9/2018-01/2019 • Lead tech on hardware roll out with two subordinates • Coordinated with the client and onsite techs to complete replacement of switch and access points at remote sites • Coordinated with the client and onsite techs to complete replacement of Back of House Server • Worked with the client in developing scripts for the onsite techs • Verified that installs were completed correctly by checking required settings and verifying connectivityConcept Team Lead 6/2018-09/2018 • Worked with the client to develop necessary support documentation • Worked with a team of six to ensure maximized coverage • Coordinated training efforts with on staff trainer and client to provide accurate training materials for the new team • Assisted client in providing support coverage while another support provider was retrained • Provided support for timer systems used in restaurant drive throughs • Provided support for Customer Service Portals at Walmart

Florissant, Missouri

I provide IT support and Web Design to small businesses> Designed and implemented company website which contains management tools for hosted Databases> Provided graphic art services to create logos for small businesses> Developed small business websites using Javascript, Ajax, PHP, and MySQL for small businesses> Provided network support for Yoga Six studios in the St Louis, MO area> Designed from scratch a web site for Haley Auto Sales with Database inventory> Designed logo for Beautiful Junk in St Charles, MO> Created a virtual network with Windows Server 2016 as DC and Windows 10 client using Active Directory> Created an eCommerce site using Wordpress

Greater St. Louis Area

Provided IT Support to small businesses throughout the St Louis metro area.> Provided Remote PC Support to clients> Install and setup of small office networks> Provided an image back up service using DriveImage XML> Developed and maintained websites for both clients and company in PHP, HTML, and JavaScript> Created MySQL driven websites> Designed and implemented Access Database Applications> Provided Videography and Photography services to clients> Used Adobe Creative suite to provide clients with the desired video or photo product> Managed business finances and records> Managed contractors when needed to cover an event> Created materials for advertising and product demonstration> Created and maintained a website for the small business

Provided support to clients throught the St Louis, MO area.> Provided Tier 3 support> Managed and updated Active Directory profiles and resources> Managed and updated Exchange mailbox profiles> Migrated Blackberry profiles from one server to another> Provided remote desktop support via VNC> Deployed software packages through Citrix and ManageSoft deployment software> Provided desktop support> Deployed POS clients> Appointed team lead over hardware deployment team> Coordinated efforts between Teksystems, Dell, and MasterCard> Contacted end users for hardware replacement> Backed up user data and transferred to new PC or notebook> Provided software deployment> Kept up to date reports for end of week totals> Created installation instructions with screen shots for packagers> Researched unknown software functionality and purpose> Contacted users to verify use of unknown software> Created ISO’s of software CD’s> Worked with subject matter experts in gathering requirements for software and functionality> Used VPC’s to install and test software> Created test plans to verify software works after packaging> Tested packaged software within Wise Package Studio

Associate'S Degree, Network And System Administration/Administrator

Completed two associate degrees while working full time in the IT industry

Associate'S Degree, Computer Programming