Brian Lauer Email & Phone Number

Mesa, Arizona

Scottsdale, AZ

Tempe, Arizona

• Assisting business owners with running payroll
• Research complex payroll and tax issues for clients
• Advised on basic Human Resources questions: sick time, hiring, terminations, etc
• Educate and train clients in payroll software
• Mentor/train new associates – side by sides, system training, etc

Phoenix, Arizona Area

• Take supervisor escalation calls
• Deescalate customers with major issues
• Provide in-depth product knowledge to all external and internal customers
• Front Office Team – E-care support, escalated tickets, emails, and callbacks
• Provide feedback on representatives to direct supervisors
• Backup Trainer – Help train new reps in nesting classes

• Ensured maximum ad revenue through the ad insertion/playback Seachange system, covering over 650 channels statewide in AZ
• Captured/edited KVOA NBC Tucson & KTVK AZ Ch. 3 newsfeeds for playback through Sundance playback suite
• Encoded and edited video content for Cox Communications VOD service
• Built daily channel playlists for Cox channel’s 7 and 14 through AD-EZ editing suite
• Encoded hundreds of new commercials into the ad insertion system each month
• Won PACE Awards for above and beyond service to internal customers

• Backup Supervisor - Take supervisor escalation calls and mentor reps
• Solidified the customer base by solving technical issues over the phone
• Increased the customer base by installing services for new customers
• Provides in-depth product knowledge to all external and internal customers
• RGU Committee member – Developed fun events/competitions to inspire/reward employees
• Self Install Helpdesk – Special team of elite reps for new customers