Brian Lauer Email & Phone Number

Mesa, Arizona

Scottsdale, Az

Tempe, Arizona

• Assisting business owners with running payroll• Research complex payroll and tax issues for clients• Advised on basic Human Resources questions: sick time, hiring, terminations, etc• Educate and train clients in payroll software• Mentor/train new associates – side by sides, system training, etc

Phoenix, Arizona Area

• Take supervisor escalation calls • Deescalate customers with major issues• Provide in-depth product knowledge to all external and internal customers• Front Office Team – E-care support, escalated tickets, emails, and callbacks• Provide feedback on representatives to direct supervisors• Backup Trainer – Help train new reps in nesting classes• Toastmasters Club – Public speaking and speech writing training

• Ensured maximum ad revenue through the ad insertion/playback Seachange system, covering over 650 channels statewide in AZ• Captured/edited KVOA NBC Tucson & KTVK AZ Ch. 3 newsfeeds for playback through Sundance playback suite• Encoded and edited video content for Cox Communications VOD service• Built daily channel playlists for Cox channel’s 7 and 14 through AD-EZ editing suite• Encoded hundreds of new commercials into the ad insertion system each month• Won PACE Awards for above and beyond service to internal customers• E.O.S. Committee member – Developed plans to improve morale/productivity

• Backup Supervisor - Take supervisor escalation calls and mentor reps• Solidified the customer base by solving technical issues over the phone • Increased the customer base by installing services for new customers• Provides in-depth product knowledge to all external and internal customers• RGU Committee member – Developed fun events/competitions to inspire/reward employees• Self Install Helpdesk – Special team of elite reps for new customers• Jobshare with KIQ Team – special extra projects updating internal website content