Brian Torrence Email & Phone Number

Los Angeles, California, United States

Marina Del Rey, California, United States

Los Angeles, California, United States

Santa Monica, California, United States

Senior Systems Designer: Call of Duty: Black Ops - Cold War, Modern Warfare III and Black Ops 6

Senior Game Designer: Castle Story (iOS/Android), Farm Story 2 (iOS/Android)Collaborated with product team to set live event scheduleDesigned and balanced gameplay loop and economy for new eventsDesigned, pitched, and oversaw implementation of new featuresDeveloped IAP strategy to coordinate with live event designReviewed and analyzed game and liveops performance to iterate and improve live eventsManaged tools and spreadsheets to provide concept-to-release oversight for… Show more Senior Game Designer: Castle Story (iOS/Android), Farm Story 2 (iOS/Android)Collaborated with product team to set live event scheduleDesigned and balanced gameplay loop and economy for new eventsDesigned, pitched, and oversaw implementation of new featuresDeveloped IAP strategy to coordinate with live event designReviewed and analyzed game and liveops performance to iterate and improve live eventsManaged tools and spreadsheets to provide concept-to-release oversight for new events and featuresSet up content in test environments and worked with QA to investigate issues and help resolve bugs Show less

Game Designer: Avengers Academy, Harry Potter: Hogwarts Mystery (iOS/Android)Designed, pitched and implemented new game featuresDesigned and balanced new event loops and event economyDeveloped live content with hooks into upcoming, high profile IP releases (new Marvel releases)Designed and implemented features for new projects in development from early prototype phase

San Francisco

Game Systems Designer: Unreleased free to play mobile game (iOS/Android)Game economy designDesigned core systems such as PC/NPC attributes, quests, loot tables and gear/crafting systemHero collection progression systems supporting multiple featuresCreated design documents and specifications for new features and pitched to key project stakeholdersAnalyzed and incorporated feedback from user focus tests into economy design and balance

San Francisco Bay Area

Design features and events for Modern War, Kingdom Age and Crime City — games consistently on the 50 top grossing list for iOS/Android*Maintained fast-paced live event schedule for multiple titles*Limited time event economy design and balance*Created missions/quests for recurring events and optimized balance for events *Event reward content design and attribute stat balance*Developed new live events and core loop enhancements based on analysis of… Show more Design features and events for Modern War, Kingdom Age and Crime City — games consistently on the 50 top grossing list for iOS/Android*Maintained fast-paced live event schedule for multiple titles*Limited time event economy design and balance*Created missions/quests for recurring events and optimized balance for events *Event reward content design and attribute stat balance*Developed new live events and core loop enhancements based on analysis of KPI*Developed new content to re-engage players and increase revenue for long standing titles*Managed data deployments on a weekly schedule to release new and recurring content to players*Worked with artists and UI/UX to design in-game content such as pop-up modal windows, event reward assets, new items assets, and bosses/elite NPCs Show less

San Francisco Bay Area

*Provided support for a number of GREE’s titles and worked with product, QA, and engineers to collect and organize game information (communicated to players via support tickets and social media)*Created customer-facing FAQs and guides, which were located both on forum and in-game*Provided oversight to a third party support team of 20+ customer support agents

United States

*Worked for an innovative cloud-gaming start-up, coordinating with multiple departments regularly.*Provided multiple-tier support for customers via email and live chat to troubleshoot network/technical issues, report game bugs, process and investigate warranty/exchange reports of proprietary hardware and to assist with general service questions.*Wrote detailed and concise bug reports and communicated directly with various engineering teams to identify, analyze, troubleshoot and resolve… Show more *Worked for an innovative cloud-gaming start-up, coordinating with multiple departments regularly.*Provided multiple-tier support for customers via email and live chat to troubleshoot network/technical issues, report game bugs, process and investigate warranty/exchange reports of proprietary hardware and to assist with general service questions.*Wrote detailed and concise bug reports and communicated directly with various engineering teams to identify, analyze, troubleshoot and resolve any new and unique issues with all aspects of the service.*Guided off-site, foreign language ( French/Dutch) support team regarding all areas of customer support.*Participated in testing of both new hardware and software, following specific guidelines to then file comprehensive reports regarding any issues discovered.*Assisted up to three users at once in live chat, to identify, resolve or escalate issues as appropriate. *Warranty/exchange responsibilities included technical troubleshooting of hardware, determining eligibility for replacement and interacting with shipping partners to facilitate replacement deliveries. Show less

Bachelor Of Arts (B.A.), Political Science And Government

Minor in History

Education record