Remotely managed and patched Windows Server based environments. Managed Active Directory user rights management and policy administration.Managed AWS environments.Researched and evaluated new third party software.Directly interfaced with client desktops to address and resolve client issues.Worked with client management to develop on-going device lifecycle policy & routines.Created company handbooks for lower tier support to use during troubleshooting.Received escalated support tickets.Modified support workflow for more efficient resolution time.

Managed assets and inventory for Fortune 500 companies like Starbucks, All-State, and McKinsey & Company.Worked alongside clients to support on-going device lifecycle routines.Lead deployment projects for new client offices and store fronts.Generated progress reports for client management.Created ServiceNow workflow improvements. Trained new staff on procedures and policies.

Was contracted to perform a hardware lifecycle refresh for local hospitals and outpatient locations.Lead 10 other contractors to finish the entire project three weeks early.Inventoried, replaced, and imaged over 2000 hospital terminals.Systematically prepared and erased all data per HIPAA guidelines.Created progress reports for hospital management each week.On-boarded and trained contractors on policy requirements.

Served as the lead PC Technician in the service center, serving as a trusted advisor and mentor to a team of technicians. Managed parts department for procurement of parts and lowering of inventory cost.Addressed and documented technical issues and resolutions for Appliances, Computers, and TV’s.Identified, diagnosed, and repaired desktops, laptops, tablets, and printers manufactured by brands that included Acer, Alienware, Apple, ASUS, Dell, HP, Lenovo, MSI, Samsung, Sony, and Toshiba.Experience deploying images and working with Windows OS.Led the upgrade of internal servers and systems to meet the needs of the organization.Performed time sensitive service level agreements for customers.