Principal Program Manager Lead
CurrentThrough the release of Win10 and regular updates, the teams I’ve led have delivered many customer-focused experiences to the hundreds of millions of Windows customers. • Currently, I’m leading the UX Systems & Storytelling team within the Windows UX team. Our team drives coherence across Windows UX using customer-focused Jobs-To-Be-Done.• In early Win10 we brought back the Start Menu. The UX my team, our designers, and engineers delivered was a Start experience that tailors to a variety… Show more Through the release of Win10 and regular updates, the teams I’ve led have delivered many customer-focused experiences to the hundreds of millions of Windows customers. • Currently, I’m leading the UX Systems & Storytelling team within the Windows UX team. Our team drives coherence across Windows UX using customer-focused Jobs-To-Be-Done.• In early Win10 we brought back the Start Menu. The UX my team, our designers, and engineers delivered was a Start experience that tailors to a variety of devices (Laptops, Desktops, Tablets, Phones) and it brought our Win7 and Win8 customers forward to the new Win10 OS. • For Win10X, my team, along with our design and engineering counterparts, created a simplified Start experience for the Surface Neo (coming for Holiday 2020). • My team delivered Windows Timeline, a history based UX for getting back to recent “activities” across your devices including your phone and PC. • We have also delivered improvements to pen & inking experiences including updates to Snip & Sketch and lightweight UX that invokes when the pen is detached from new surface hardware. Beyond these features, my team has also been at the forefront of new ways of working within the larger Windows team. • We were the first to broadly flight experience to customers prior to major release dates. This work is now commonly known as “Windows as a Service” and delivered to customers via the “Windows Insider Program”. It enabled us to learn directly from customers, make tweaks to the experience based on feedback, and ship more frequently.• We transitioned to an Objective & Key Result framework for orienting investments toward business outcomes. • Our ongoing customer-focused approach regularly evaluates customer problems, objectives, jobs-to-be-done, and solutions as we conceive of new investments and deliver updates an ever-improving product. Show less