Enterprise Resources Planning Specialist
CurrentDeveloped comprehensive ERP implementation procedures that reduced support tickets by 25% and improved user adoption through clear documentation and training materials.Integrated multiple point-of-sale systems with cloud-based ERP platform, working with cross-functional teams to define requirements and ensure smooth data flow between systems.Led complex, multi-location ERP implementations using Agile and Waterfall methodologies, delivering technical solutions that met business… Show more Developed comprehensive ERP implementation procedures that reduced support tickets by 25% and improved user adoption through clear documentation and training materials.Integrated multiple point-of-sale systems with cloud-based ERP platform, working with cross-functional teams to define requirements and ensure smooth data flow between systems.Led complex, multi-location ERP implementations using Agile and Waterfall methodologies, delivering technical solutions that met business goals and timelines.Built and maintained strong relationships with vendors and stakeholders, achieving 98% on-time project delivery across business units.Created data-driven strategies through advanced analytics that boosted operational efficiency by 35% and guided key business decisions.Managed requirements gathering for enterprise-wide initiatives, converting complex business needs into clear technical specifications while maintaining stakeholder alignment. Show less