Responsibilities:Products & Services PortfolioSales, Service & Customer Success

* Delivered the business case & strategy for moving from contracted resourcing to in house software development* Delivered & implemented an organizational process model for software and ops similar to SAFe 4.5 for enterprise agility* Delivered a product structure and pricing for reselling outsourced call center services to the Colleges* Initiated a new product for international students applying to College - delivering the business case, and participated as Product Manager in the prototype phase of the product* Participated in the College Mobile App RFP evaluation for software development vendor selection * Setup a organizational vendor contract management process and artifacts to increase vendor management efficiency for 150 vendor relationships* Clarified contract requirements within a troubled email subscription software project by delivering a cohesive set of requirements which lead to agreement and successful delivery of the software* Delivered software requirements for continuous improvement on the College Web App & Data Warehouse App* Delivered architecture feature benefit comparison for architecture updates to the Data Warehouse

• Delivered requirements for continuous improvement of the Avaya call tree and call center Crystal Reports

• Delivered software requirements for the Life Insurance Web App • Updated local installs of Internet Explorer for the Canadian Life Insurance Division

• Delivered a product fit evaluation for customer support reps to provide customers with remotely view their BlackBerry screens

• Wrote test cases and tested for the deployment of a new install of Avaya for 1000 support reps & provided end user support during roll out

• Wrote test cases and tested the deployment of an update to Remedy for 1000 support reps & provided end user support during roll out

• Designed & Documented Business Processes for Operations• Raised $500,000 of capital for investment• Managed Online presence

• Sold Life Insurance & Annuities• Met & Exceeded Sales Goals• Managed lead generation outsourcing

• Designed & Documented Business Processes for Operations• Managed 7 Sales Staff • Trained Sales Representatives