Brian Wanner Email & Phone Number

EfficientAide is a professional service company that provides virtual assistant recruiting, training, management and placement. EfficientAide frees professionals and executives from the lost time of completing administrative tasks and provides a partner for executing long term efficiencies, allowing clients to concentrate on their most important business priorities. My role as Pod Leader was to lead, mentor and develop a team of 6-10 virtual Executive Assistants in their scope of work to elevate client satisfaction and team performance. I was dedicated to optimizing client relations, enhancing service delivery, and fostering a culture of excellence within my pod.🔹 Client-Centric Leadership: Serving as the primary point of contact for both clients and pod members, I ensured seamless communication, satisfaction, and retention. From onboarding new clients to orchestrating regular check-ins and facilitating scope expansions, I was committed to exceeding expectations at every touchpoint.🔹 Empowering Teams: With a passion for people development, I provided comprehensive training, support, and guidance to pod members, fostering their growth and success. By championing a culture of collaboration and continuous improvement, I empowered individuals to deliver their best work and achieve their career goals.🔹 Operational Excellence: Leveraging my keen eye for detail and strategic mindset, I meticulously monitored client scope, hours, and performance metrics to drive efficiency and profitability. Through proactive problem-solving and streamlined processes, I ensured seamless operations and exceptional service delivery.🔹 Continuous Improvement: Committed to ongoing growth and development, I took on quarterly rocks and lead initiatives to enhance team performance, productivity, and client satisfaction. By identifying areas for improvement and implementing targeted solutions, I drove meaningful results and elevate the overall effectiveness of our team.

My role as a Virtual Assistant / Account Manager focuses on managing a variety of tasks, both administrative and strategic, for the clients I support driving client success with precision and care.🔹 Client-Centric Support: From processing client requests to coordinating travel arrangements and maintaining calendars, I was the go-to resource for ensuring seamless operations and exceptional service delivery. With a keen focus on meeting and exceeding client expectations, I leveraged my organizational prowess to streamline processes and enhance the client experience.🔹 Administrative Excellence: Whether it's performing billing tasks, conducting market research, or updating CRM systems, I was meticulous in my approach to managing administrative responsibilities. By maintaining accurate records, providing timely reports, and staying abreast of industry trends, I contributed to informed decision-making and operational efficiency.🔹 Proactive Communication: As the first point of contact for clients, I prioritized responsive and proactive communication to address inquiries, resolve issues, and foster strong relationships. By staying connected and accessible, I ensured that clients feel supported and valued at every interaction.🔹 Continuous Improvement: Committed to ongoing growth and development, I actively engaged in quarterly conversations and participate in team meetings to identify opportunities for skill enhancement and process improvement. By embracing feedback and proactively seeking opportunities to expand my capabilities, I drove continuous improvement in client satisfaction and service delivery.

San Francisco Bay Area

Contribute to reducing inventory taking floor space at warehouses.Collaborate with engineering team to retrieve material and locate missing packages.Receive, confirm, track and deliver inventory from warehouse dock to corporate office and labs.Stage inventory for customer orders and current projects.Assist non-technical program managers with PO requests and order management.

Mountain View, Ca

Promoted to Logistics Analyst, for driving improved building operations through shipping and receiving. Introduced Envoy for office deliveries, reduced time managing deliveries by 40%.Optimized reverse logistics process by utilizing return material authorizations for retail returns.Improved response time to service failures by 33% utilizing FedEx InsightDeveloped payment system to review and audit freight bills and ensure accuracy of charges.Reduced customs delays for shipments from our 3PL in Europe by 50% with format changes to the commercial invoice.

San Francisco Bay Area

Generated a $300K budget for potential startup business, determining amount of investment, liabilities, breakeven point, profit margin and ROI.Introduced 4 categories with 25 criteria per location to generate business location analysis.

Houston, Texas, United States

Increased unique users by 26% through call center visits, center tours and follow-up with new parents.Contributed to $20K reduction in payroll cost through scheduling adjustments beginning 2013.

Houston, Texas Area

Veritas Christian Academy operates as a private school in the Houston, Texas area and is recognized by the Association of Christian School International.

Houston, Texas Area

Jan Schiff Elementary operates in the highly rated Fort Bend School District in the Houston, Texas area. Schiff Elementary is consistently recognized by the state for their academic performance.

Houston, Texas Area

Collaborated with management to lead 30+ staff; trained and identified 8+ future leaders. Supervised $3.0M department, working with vendors and leading the rollout of new company product.