Brian Cavanagh Email & Phone Number

Raritan, New Jersey, United States

Strategic technology leader responsible for creating, leading, extending and sustaining major programswithin Technology Services and across J&J Technology, with impact across the various J&J businesses.▪ Lead supplier partner governance to optimize costs, relationships and value across J&J Technologyand the business▪ Serve as the face of Johnson & Johnson Technology Services to the MedTech business, and formerlyfor the Consumer business as well. Work with business and technology partners to deliver solutionsthat meet business outcomes and improve patient and consumer experience and engagement o Create overarching technology strategies to support the business strategy, goals and objectives,as well as offering advocacy, partnership and results in business lever modeling, strategy andaction planning o Accountable for $150MM - $200MM of demand spending for Technology Services applicationdevelopment through internal resources and both on-shore and off-shore supplier partners o Govern and set standards for the Technology Solutions Engagement model in theory and inpractice, and ensure adherence, consistency and measurements of success o Lead a team of 20+ directors, managers and technology solution leaders to partner with thebusiness technology group to deliver innovative and compliant digital solutions

New Brunswick, Nj

Lead the development and implementation of product strategy for a diverse, global portfolio of digital (mobile and web) capabilities. Work with business partners to identify unmet needs, improve health outcomes for consumers and patients and solve business challenges. Supervise a team of 27, including 3 direct reports.• Serve as a strategic partner to business leaders throughout the Johnson & Johnson enterprise to develop products that will improve health outcomes, drive engagement and enable technology to amplify business impact• Led the creation and development of the Digital Healthcare Product Store – an ecosystem of enterprise capabilities and services to drive efficiency and accelerate the creation of digital products that meet business objectives• Design, develop and implement products globally – work with partners in Johnson & Johnson Technology Services and local business stakeholders to understand the regional landscape and regulatory environment while implementing products to support the needs of the business• Create enterprise awareness of product and platform capabilities – establish and lead quarterly forum to demonstrate product offerings and showcase their impact on the business, consumers and patients• Successfully completed the Johnson & Johnson Talent Acceleration Process (TAP) – a leadership development experience designed to accelerate emerging leaders’ readiness for enterprise leadership positions; specific emphasis on working with a JLABS-affiliated start-up to create detailed business plans, forecasts and product and data strategy

Franklin Lakes, Nj

Spearhead strategy, development and growth of business-to-consumer website and mobile application. Drive positive user experience for member enrollment and use of all aspects of pharmacy benefit. Supervise a team of 12, including four direct reports. Work cross-functionally with business leaders to identify opportunities to solve business challenges with digital solutions. • Set and allocate $25M annual digital investment budget, which is on track to exceed goal of 2.6 million incremental new prescriptions this year• Led the development and launch of the company’s four-star mobile application, which went live in 2011 and currently supports more than 1 million users with significant year-over-year growth• Redesigned Express Scripts website entry experience resulting in 60% year-over-year increase in conversions for retail-to-mail prescriptions• Generated 40% increase in order conversion funnel through strategic redesign of digital checkout process• Serve as chief product owner for agile product management portfolio; direct 12 scrum teams and works with product owners to prioritize backlog• Work with healthcare incubation companies to identify start-ups with cutting-edge technology for either partnership or investment• Leverage user feedback and reviews to identify the need for and create new features and improve usability of digital products• Analyze market research to assess competitor services and features and identify opportunities for new digital products• Consult with clients to determine business goals and develop feasible solutions to enhance applications and services to bring ideas to fruition• Serve as key spokesperson and liaison to clients to represent company value, capabilities, and services, creating positive relationships and establishing and fostering value-added partnerships• Serve as a speaker at annual client conference hosting more than 1,000 attendees

Franklin Lakes, Nj

Lead product manager for major aspects of the company’s business-to-consumer web assets. Accountable for ROI for specific digital investments, as well as their performance and usage.• Played an instrumental role in the design and launch of My Rx Choices®, an online application which identifies options for cost savings on prescription medications for members; achieved two patents for the application and worked to effectively extend this from its initial digital-only offering to a fully integrated companywide program.• Worked cross-functionally to design and develop new programs and features, ensuring operational support and feasibility, as well as quality user experience• Pioneered new ways of leveraging technology to advance specific needs within the business, resulting in either reduced operational costs or increased revenue and/or margin• Partnered with IT to ensure appropriate technical solutions with a focus on extensibility and reuse to maximize investment value• Collaborated with programmers to define specifications for how programs should function to solve specific business problems and ensured they were programmed to perform as indicated• Conducted focus groups to identify features and key information desired by patients to enhance user experiences and access to services

Franklin Lakes, Nj

Collaborated with clients to identify and define custom requirements for implementation on the website.• Coordinated with clients to share prescription data through building out APIs and web services• Championed efforts to connect with clients via Single Sign-On technology• Helped to conceive and standardize co-branding and private label web solutions for clients, increasing customer satisfaction, reducing costs and improving reusability and speed to market• Served as digital subject-matter expert for prospects, clients and partners; represented in person at various forums including routine account management forums and client meetings, best and final presentations and through RFP responses• Worked with team to advance client engagement and use to drive digital member acquisition and retention

Franklin Lakes, Nj

Product manager for Customer Service systems. Worked with agents to identify pain points within the system and designed enhancements to increase first-call resolution and reduce call time.

Franklin Lakes, Nj

Performed quality assurance testing for enhancements to Customer Service systems. Developed and executed test plans and validated successful release to production environment.

Garfield, Nj

Managed team of Customer Service Representatives. Partnered with Information Technology to develop system enhancements to increase productivity.

Master’S Degree, Computer Science

Bachelor’S Degree, English