As Chief Operating Officer (COO) for Assured Communications, oversees the day-to-day operations and program delivery. Manages functional areas including sales, marketing, customer service, operations, and information technology ensuring each is performing at peak performance, meeting or exceeding key performance indicators, and delivering exceptional customer experiences.Partners closely with the CEO and CFO to develop and implement strategic plans and investments that align with our company's overall goals and objectives. Provides the leadership and vision needed to capitalize on emerging growth opportunities and expand capabilities including identifying and implementing new technologies, processes, services, and capabilities to improve Assured’s industry competitiveness and financial performance.

Assured Communications provides expert strategic advisory and owner/operator services delivering best-in-class solutions for the Information and Communications Technology (ICT) industry. We solve complex global connectivity and asset lifecycle challenges for commercual and government clents delivering subsea, terrestrial, and satellite services. A strategic partner that embraces our social responsibility and commitment to further bridge the Digital Divide gap and bring the world a little closer every day.

Direct report to the CIO providing IT strategy, business operations, budgetary control, capital planning, procurement, vendor management, organizational change and risk management, and business operations for the enterprise technology portfolio. Cultivated strong cross-functional business partnerships at all levels. Spearheaded strategic planning, organizational development, IT service operations and management (ITSM), portfolio rationalization, policies and procedures development, and security compliance (SOX and ISO). ❏ Achieved over $1.3M savings in <6 months by rationalizing and rightsizing SaaS subscriptions thus improving corporate profits. ❏ Developed an Agile Delivery Model to align and optimize distributed SCRUM team resources to accelerate product delivery and reduce technical debt. ❏ Created a competency-based, talent development and retention plan based on career paths and mobility. ❏ Developed Portfolio Investment Model to decision intake requests using weighted business value criteria, costs, and impact analysis. ❏ Partnered with FP&A to slash internal project labor expenses by 15-20% ❏ Led cross-functional OCM adoption strategies for major CIO initiatives ❏ Championed employee value proposition campaigns to increase satisfaction, drive talent retention, and enhance professional growth

Reported to the OCIO in multiple Business Solutions roles managing ~30M budgets and teams up to 250 people. Provided a breadth of domain leadership including: Solutions architecture, Program Delivery, Technology Rationalization, Enterprise Platform Migration, Merger and Acquisition Integrations, Service Optimization, Security and Compliance, Risk Management, Financial Management, Team Development, Portfolio Governance.Selected to unify and lead a talented cross-functional team of HR and IT professionals and own Workday Program deployment – the company’s largest ever migration – for business process and employee experience improvements. Built a business-led champion network for transparent communication, engagement and teamwork. Neutralized various political, organizational, and delivery obstacles to deliver on commitments. ❏ Orchestrated migration of 35K employees from PeopleSoft and legacy HRIS to Workday.❏ Redesigned HR processes, updated policies and procedures, and mapped customer journeys❏ Leveraged design thinking to fuel adoption, inform training, and communicate wins.❏ Generated $4M in 5-year TCO synergy savings while delivering a modern, seamless employee journey experience. ❏ Managed complex design architecture dozens of business critical systems ❏ Transitioned legacy HRIS teams into a centralized shared services support model ❏ Developed strategic Workday product roadmaps: Data Analytics (Prism); Strategic Workforce Planning (Adaptive Insights), Talent Management (Marketplace), and Talent Optimization. ❏ Introduced human-centered design thinking, built a trusted change adoption network focused on personas and journey maps to drive employee experiences.❏ Lifted employee satisfaction and team morale, reaching 100% team member retention goals.❏ Championed the Eightfold talent intelligence platform accelerating time-to-hire, improved quality of hire, reducing manager hiring bias, and attaining diversity (DE&I) targets.

Promoted to marshal a rapid enterprise service improvement initiative for facilities, field services, and IT help desk services, including a mid-stream acquisition integration of two field support and service desk teams. Directed ~250 technicians integrating support processes across 230+ facilities and 37,000 employees. Executed operational excellence initiatives included delivering M&A synergy integrations, facility management and technology build-outs, supply chain modeling for desktop assets, enterprise asset management strategies and IT Service Management consolidation on ServiceNow. ❏ Developed a culture of accountability and excellence through business relationship management and customer-driven experiences for 35,000 employees ❏ Achieved ITIL and CMMI Level 3 maturity in 6 months; raised CSAT by 28% and first-call resolution by 200% through M&A integration. Evolved the shared services model, creating a Tier 1 call center and a dedicated Tier 2 M&A support center. ❏ Increased internal CSAT and reputation, established a culture of accountability for quality services based on “Voice of the Customer” campaigns capturing true sentiment beyond surveys for continuous improvement. Restructured regional staffing model, incident, and problem management response. ❏ Eliminated technology duplication, reduced complexity, and cut maintenance and travel costs by ~$350K annually. Shaped a 3-year product roadmap to develop and monetize new ServiceNow ITSM capabilities and offerings for TSS. ❏ Forecasted nearly $600K annual G&A overhead savings eliminating ~15% of labor, facilities allocations, and IT asset expenses. ❏ Required professional upskilling plans to minimize workforce reductions and anticipate future business needs.

Recruited as a business relationship manager to build a foundation of strong business partnerships in support of digital transformation strategies and initiatives for the new CIO. Developed strategic relationships across GDIT divisions, customer delivery programs, and business development teams to drive technology modernization efforts. At the forefront of executing CIO strategies to build a strong Business-IT engagement model, operational excellence, and transformational strategies that energized my entrepreneurial spirit in a corporate setting. ❏ Positioned CIO Office as a strategic business partner with shared vision, building trusted partnerships and joint strategic initiatives. ❏ Revamped the Recruit-to-Retire value stream, delivering a business-led model, cross-functional executive champions, multiple process design workshops engaging 100+ HR staff, and ultimately a solution architecture design prioritizing pain points and new HR capabilities . ❏ Led with HR a ‘People First’ business strategy targeting GDIT’s ability to attract, develop, and retain talent. Making a difference for our most valuable asset, our people!

Provided onsite P&L delivery and technical leadership for the 10-yr $35M FAA Messaging & Collaboration Services Program. Delivered service desk, custom application development, infrastructure management, disaster recovery, business continuity, and two migrations of 65,000 people to Lotus Notes & O365 w/out mission disruption. o Migrated 60,000 FAA worker from Lotus Notes to Office365 for email, chat, meeting, and applications. o Led, trained, and mentored the 24x7x365 support team of contractors and employees across 12 locations. o Improved Tier 1 resolution by 30%, slashed Tier 2/3 escalations by 50%, and increased CSAT to 98%. o Led Lean Six Sigma process workshops and root cause analyses; Reduced unplanned outages by 85%. o Executed SCAP risk assessments, ATO authorizations, POA&M remediation, and COOP/DR simulations. o Exceeded 99.9% SLA; Attained zero-breach goal using endpoint threat detection, incident dashboards, and automated reporting and notifications.

A boutique consulting firm focused on strategic and tactical business solutions and program delivery for public and private sectors. Steered business strategy, partnerships, proposal development, Software Development Lifecycle (SDLC), and client engagements for diverse IT management programs and solutions for government agencies, contractors, and commercial businesses.Contracts:Computer Sciences Corporation (now DXC); Falls Church, VA Jun 2015 - Jun 2017Senior Delivery Executive- Modernized Business Technology Group applications saving millions over 5 years. Designed offshore “Application Factory” for SaaS migrations; developed delivery standards as “Customer Zero” to package as service offerings for Salesforce, O365 and Skype.Stinger Ghaffarian Technologies (now KBR); Greenbelt, MD Jan 2016 - Aug 2016PMO Consultant- Advanced portfolio governance maturity for Federal Aviation Admin., sped delivery 20%, and aligned portfolio to FAA’s mission. Enabled adaptability via Agile methodology & standard Agile toolset. Improved executive real-time reporting, contract labor insights, visibility, and data reliability from disparate project tools.CentreTEK Solutions; Washington, D.C. Aug 2013-June 2015Director of Federal Strategy - Awarded FAA’s first private Cloud Services contract, a 10-year program utilizing a proprietary cloud brokerage model for Microsoft, Google, and AWS; Expanded ServiceNow go-to-market capabilities with a 3M contract award