Vice President, Team Manager And Key Initiative Leader
Current
Oct 2024 - Present
AeroLeads people directory · profile
Brian Weber Email & Phone Number
Vice President & Key Initiative Leader | Customer Service Strategy and Leadership
at
Gartner
1 work email found
@summit-broadband.com
3 phones found area 407
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President & Key Initiative Leader | Customer Service Strategy and Leadership
Location
Maitland, Florida, United States
Who is Brian Weber? Overview
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Quick answer
Brian Weber is listed as Vice President & Key Initiative Leader | Customer Service Strategy and Leadership at Gartner, based in Maitland, Florida, United States. AeroLeads shows a work email signal at summit-broadband.com, phone signal with area code 407, and a matched LinkedIn profile for Brian Weber.
Brian Weber previously worked as Vice President, Team Manager and Key Initiative Leader at Gartner and Director, Analyst & Key Initiative Leader for Customer Service Strategy and Leadership at Gartner. Brian Weber holds Bachelor Of Arts (B.A.), Organizational Communication from University Of Central Florida.
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Email format at Gartner
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{first}.{last}@summit-broadband.com
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Profile bio
About Brian Weber
Brian Weber is a Vice President, Team Manager of the Customer Service & Support Leaders team at Gartner. Brian leads a team of analysts who partner with hundreds of senior executives and management teams around the globe on a wide variety of topics, including customer loyalty, multichannel strategy, and execution, measuring customer service experience, and talent management.Brian has over 25 years of industry experience and covers topics including culture, enhancing strategy & leadership, support delivery models, support optimization, tool evaluation & selection, and channel strategy & execution. Brian's experience spans from Fortune 500 companies to startups and expertise in marketplace operations, government, travel, financial, and telecommunications industries.Brian has a track record of success in building exceptional teams, providing superior customer experience tools, and leading cultures that strive to reward, recognize, and empower employees.Brian has led and been a stakeholder in virtually all areas of an organization, and that unique blend allows him to help deliver meaningful business results from Customer Service & Support.Brian served as the Head of Customer Operations for the nation's largest lawn care marketplace LawnStarter, appointed as the Director of Customer Experience for the State of Florida's Department of Economic Self-Sufficiency to lead the agency’s service team of 1,300 to distribute State and Federal aid at the start of the Pandemic and led the implementation of a new chatbot technology that contained 85% of customer inquiries. He led the service integration of multiple acquisitions and helped multiple companies successfully sell. Brian also served in leadership roles at Bright House Networks, Charles Schwab, and Summit Broadband. Brian has a Bachelor of Arts in Organizational Communication from the University of Central Florida (Charge On!). He has served on the Board of Directors for Valencia College, the University of South Florida, and the Maitland Chamber of Commerce. Brian lives in Maitland, FL, with his wife Erin, two children, Colin and Juliet, and their dog Snickers.
Listed skills include Customer Experience, Leadership, Management, Telecommunications, and 46 others.
Current workplace
Brian Weber's current company
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9 roles · 27 years
Brian Weber work experience
A career timeline built from the work history available for this profile.
Director, Analyst & Key Initiative Leader For Customer Service Strategy And Leadership
As a Gartner for Customer Service and Support Analyst, I provide service leaders and their teams with actionable objective insight, guidance, and practical tools to achieve their mission-critical priorities. Gartner's approach is grounded in objective research combining data-driven benchmarking, expert guidance, and peer-sourced insights. We partner with.
Mar 2022 - Oct 2024
Head Of Customer Operations
I served as the Head of Customer Operations for the nation’s largest lawn care marketplace, LawnStarter, where I led a team of over 250 members and the acquisition of its biggest competitor. I transformed the service delivered to meet customer demand and onboarded two BPOs. I led the implementation of numerous agent and customer-facing technologies that.
2021 - 2022
~1 yr
Director Of Customer Experience
I accepted the appointment as the Director of Customer Experience role to lead the agency's customer experience through technology, process, and people initiatives during COVID-19's impact on Food Stamps (SNAP) and pandemic-related benefits across three call centers and 1,300 call center agents. Responsible for the significant measurable improvement of.
2020 - 2021
~1 yr
Director, Contact Center Operations
Head of B2B and B2C Contact Centers for the organization reporting to the COO. Responsible for all budgeting, technology, headcount, and P&L for customer care. Significant improvement to P&L and EBITDA based on improvements. Focused on technology, people, and processes to improve employee and customer experience. Designed and oversaw the Implementation of.
2017 - 2020
~3 yrs
Corporate Director Of Customer Engagement
Awarded industries top CX rankings in cable industry despite multi-year, large-scale transformation projects.Program Leader for technical integration and day-to-day strategy and operational support for Customer Service activities across self-service (support.brighthouse.com), Chatbot, eCare (chat, email and social), and full-service (phone and retail).
2013 - 2016
~3 yrs
Head Of Digital Customer Care
Head of day to day strategy and operational support for Customer Service activities across self-service (support.brighthouse.com), Digital Customer Care (chat, email and social), and full service (phone specialized teams and retail) channels, including third-party partner BPO - 4 internal & 3 vendor call centers, 1,000+ agents, 1.1MM customers.Program.
2011 - 2013
~2 yrs
Senior Manager Of Knowledge Management And Digital Customer Care
Responsible for all agent and customer-facing knowledge base systems content and customer experience design. These tools all saw a significant increase in use, which led to call reduction, transfers and supervisor escalations. Used a combination of Lean, Six Sigma, ITIL and Knowledge-Centered Support (KCS) for implementation methodology.Owned the employee.
2006 - 2011
~5 yrs
Global Technical Event Operation Manager
Identified numerous customer experience enhancement projects through offshore development groups to ensure projects were delivered on time and within budget.Initiated and managed global event bridges and led fix agent notification and engagement, was responsible for real-time executive updates. Conducted post-incident reviews and worked with fix agents.
1999 - 2006
~7 yrs
4 education records
Brian Weber education
Bachelor Of Arts (B.A.), Organizational Communication
University Of Central Florida
Certificate In Finance Essentials
Duke University
Associate Of Arts (A.A.), Communication, Journalism, And Related Programs
Valencia College
Education record
Bishop Moore Catholic High School
FAQ
Frequently asked questions about Brian Weber
Quick answers generated from the profile data available on this page.
What company does Brian Weber work for?
Brian Weber works for Gartner.
What is Brian Weber's role at Gartner?
Brian Weber is listed as Vice President & Key Initiative Leader | Customer Service Strategy and Leadership at Gartner.
What is Brian Weber's email address?
AeroLeads has found 1 work email signal at @summit-broadband.com for Brian Weber at Gartner.
What is Brian Weber's phone number?
AeroLeads has found 3 phone signal(s) with area code 407 for Brian Weber at Gartner.
Where is Brian Weber based?
Brian Weber is based in Maitland, Florida, United States while working with Gartner.
What companies has Brian Weber worked for?
Brian Weber has worked for Gartner, Lawnstarter, Florida Department Of Children And Families, Summit Broadband, and Bright House Networks.
How can I contact Brian Weber?
You can use AeroLeads to view verified contact signals for Brian Weber at Gartner, including work email, phone, and LinkedIn data when available.
What schools did Brian Weber attend?
Brian Weber holds Bachelor Of Arts (B.A.), Organizational Communication from University Of Central Florida.
What skills is Brian Weber known for?
Brian Weber is listed with skills including Customer Experience, Leadership, Management, Telecommunications, Social Media, Enterprise Software, Call Centers, and Knowledge Management.
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