Brian W. Email & Phone Number

New York, NY, US

Mclean, VA, US

Costa Mesa, CA, US

Drove first D2C Product Operations roadmap; key wins include: ML transaction categorization improvements, bank account connection monitoring pipeline, automated customer escalation diagnostics, and custom Salesforce-Jira integrations.Partnered cross-functionally to launch credit builder products: Smart Money digital checking account, Experian Boost (rent.

Costa Mesa, CA, US

Built customer feedback pipelines for flagship product, Experian Boost. Identified pain points in bank account connections and onboarding flow and recommended meaningful solutions. Proposed solutions resulted in significant cost savings for the business, resolved data issues, and UX improvements for millions of customers.

Richmond, VA, US

As the first Operations hire, I grew and managed an Operations Team and was responsible for all company operations, including: Shopify vertical, ERP system data, distribution and logistics, financial reconciliations and all new hire training.

High Point, NC, US

Installed Raspberry Pis throughout factory to collect manufacturing data. Wrote SQL queries, leveraging disparate data sets, to quantify bottlenecks and gauge process improvement efficacy. Learned Spanish to embed myself on factory floor and equitably roll out Lean and six-sigma concepts across departments.