Brian Wertz Email & Phone Number

Lewis Center, OH, US

• Gather requirements from business users and convert those into user stories. Oversee project development from the requirements gathering stage through support hand-off. Responsible for documenting business processes.
• Currently serving as Product Owner for the DODD Fiscal Team. This involves requirements gathering, prioritizing projects and/or stories for the Fiscal Team, and coordinating with developers to ensure the work is.
• Served as Senior BA for initiative involving the rewrite/conversion of legacy.Net applications to Dynamics 365 (CRM)
• Worked as BA and Lead QA for designing and implementing new Dynamics 365 applications for several departments within DODD (Fiscal, Health, HR, etc)
• Oversaw the migration of DODD documents from UDS to SharePoint (over 1 million documents across numerous file rooms with links to various applications)

Santa Barbara, California, US

• Serve as the main point of contact for key accounts. Responsible for all day to day correspondence, support, and training. Present quarterly business reviews to marketing directors, handle renewals, and provide support.
• Successfully led platform migrations (including project management, solution engineering, onboarding, QA, support, and training duties)
• Designed and implemented new attribution integrations
• Executed platform training modules for large audiences including marketing directors, channel managers, and IT professionals
• Served as director of support for legacy platform clients

US

• Managed the end to end design, documentation, implementation, testing, and launch of a variety of analytics solutions including Omniture, Google Analytics, Tag Management solutions, ebay Attribution, and digital.
• Served as the SME and Solutions Architect for all attribution-related integrations
• Performed QA on client sites to identify issues with tags firing and assist in finding resolutions
• Served as liaison between BI and Marketing teams, eBay account teams, and product development teams to bring them into alignment for each client solution
• Managed client relationships and designed solutions that would ensure clients met their KPIs
• Provided software training to all levels within the client organization

US

Software supportResponsible for providing implementation supportGoogle Adwords and Bing Adcenter supportAssist clients in determining the best tracking solution for their needs. Serve as liaison between the client and the development teamAssume the role of project manager for new client/support related projects

Abbott Park, Illinois, US

• Responsible for promoting WIC exempt products by calling on pediatrician offices within an assigned territory.Key Accomplishments:
• Developed relationships with doctors and nurses in an effort to gain commitments to only recommend Abbott Nutrition products for their patients
• Increased awareness of Abbott Nutrition products and their many benefits compared to those of competitors
• Managed gratis budget assigned to the territory
• Trained new employees on database and call system usage
• Ensured all documentation was accurate as required for internal and FDA audits

Fayetteville, Arkansas, US

• Developed training modules and delivered them to both internal and external platform users. Provided tier 2 level support with a primary focus on inventory and accounting.Key Accomplishments:
• Handled both onsite software training and hardware installation (servers, kiosks) for smaller clients
• Worked directly with Microsoft to help develop the new Budgetext platform. Responsibilities included providing business requirements, and testing through all stages of development

Managed a team of up to 20 computer technicians in a call center environment. This included day to day operations as well as coaching and training.Analyzed productivity utilizing a variety of reports. Developed action plans to increase efficiency and improve client satisfaction scores.Responsible for employee evaluations, training schedules, work.

Generated over $15 million in revenue annually. Directly responsible for increasing monthly revenue in my accounts by over 4000%.Wrote and approved sales contracts.Coordinated with logistics manager and dispatchers to ensure timely pickup and delivery of loads.Grew and maintained healthy relationships with existing customers, and developed new leads.

Bachelor Of Business Administration (Bba), Management Information Systems And Services

Ba, Business Administration, Information Systems