Brian Westerman Email & Phone Number

Round Rock, Texas, United States

Managed end-to-end operations associated with planning and delivery of multiple complex US-based Commercial and Federal projects and programs. Provided technical and operational support to key Sales leaders in both sectors.• Directed operations and supply chain execution for 2 key Commercial and Federal OEM accounts responsible for over $200M in annual revenue. • Partnered with Dell Engineering (Product Group) and an approved technical partner to scope, plan, develop, and deliver an estimated $7B in Sales/project (5 year) pipeline.

Round Rock, Texas

A defining time in my career! Managed end-to-end operations associated with planning and delivery of global program management support to Dell’s flagship Global OEM account generating $120M+ revenue on an annual basis. • Contributed $120M+ in collective annual revenue. Administered planning, development, and deployment of 50+ complex client and enterprise projects/lifecycle transitions with 70+ diverse configurations within set time constraints while meeting business continuity needs.• Confirmed on-time deliveries and optimized solution accuracy by setting, redefining, and controlling Key Performance Indicators (KPIs). Developed and delivered a robust warehousing solution aimed to streamline and improve key KPIs.• Identified and mitigated key supply chain issues impacting the customer’s portfolio and revenue stream by deploying customized tracker system and risk assessment processes.Awarded Global Program Manager of the year (2020) for my efforts and professionalism.

Round Rock, Texas, United States

During my tenure, I directed post-sale-related operations while serving as face of Dell and key liaison for Global relationship accounts. I liaised with cross-functionally with several departments, involving sales, marketing, engineering, operations, and logistics. I collaborated with customers to present metrics with global performance indicators.• Recognized as a key contributor to quarterly regional and global business reviews.• Spearheaded creation and implementation of end-to-end order management experience for four top-tier Global accounts.

Round Rock, Texas, United States

In this role, I headed full spectrum of Global customer satisfaction by delivering meticulous quality experience and managing relationships. Leveraged data-driven approach for effective management of cross-functional projects, escalations, and strategic global business initiatives. Established foundation for Global CQM processes, data analytics, and operational efficiencies.• Drafted a global document defining and outlining core CQM functions, processes, and deliverables.• Guided in startup and stabilization of the Europe/Middle East/Africa CQM team by delivering training to develop insight on core elements.