Brian W. Frazier, Flmi, Acs Email & Phone Number

Massachusetts, United States

OO

• Analyzes data risk and impacts throughout the US data organization.
• Acts as a liaison for both data management and literacy initiatives within the US data organization.
• Contributes/Leads data governance initiatives within the US, including initiatives like California Privacy Rights Act compliance, Critical Crown Jewels Annual Assessment and increasing Data Literacy in the organization.
• Responsible for alignment of data governance practices within the US to the Enterprise Standards through Information Management Risk Policies and Guidelines.
• Leads data management provisioning through data modelling function.

OO

• Responsible for collaborating with both business and technical resources to identify data requirements and communicate data solutions to interested parties for both enhancements and new product design.
• Accountable for analyzing and developing complex conceptual data designs, logical data models and physical database models in support of business applications, data repositories and data marts.
• Develop and document conceptual and logical data models, using standard modeling techniques (i.e. entity-relationship diagrams, star schemas, multi-dimensional diagrams) and data modeling software.
• Management of metadata in many key applications in collaboration with application development teams.
• Contribute to the overall Company IT Data Governance process and helps ensure the governance is followed.

OO

• Analyzes and defines user requirements and translates them into system requirements to ensure the feasibility of development and the understanding by all project members.
• Acts as a liaison between user areas to assist in the identification of functional improvements, system design, validation and implementation of large and/or complex technical projects.
• Responsible for collaborating with other IT disciplines to ensure continuity between requirements, design, and validation.
• Accountable for maintaining a high degree of business functional knowledge and current automated technologies.
• Develops requirement validation and implementation plans and coordinates the validation of requirements and system enhancements/projects with the user areas, through user acceptance validation.
• Creates system procedures, guidelines, technical documentation of new system functionality and assists in the development and delivery of technical user training.

OO

• Liaison and primary business contact for Life Operations & Customer Service during the Broker Portal, Forms Wizard & public website development/launch
• Subject Matter Expert (SME) and primary business contact for Life Operations & Customer Service during the McCamish VPAS system implementation and Variable Life product launches
• Responsible for assembling, analyzing and evaluating data in order to make appropriate and well-reasoned recommendations to the business unit
• Review and identify process improvements across all sites and functions
• Effectively facilitate process changes and multiple project implementation based on decisions made by the business unit.
• Act as a liaison within Individual Life Operations, M Financial Service and other areas to develop relationships, coordinate interdependencies and resolve issues

OO

• Subject Matter Expert (SME) within business unit and responsible for unit representation on projects concerning system replacement, SEC 22c-2 Compliance project, AROW workflow management system and LUNAR New Business.
• Responsible for planning, assigning and directing work within the department.
• Accountable for 38a-1 reporting for Life Operations
• Responsible for reporting and maintaining Productivity and Performance numbers for the department

OO

• Responsible for maintaining service standards in a call center environment while providing extraordinary customer service to Variable Life policyowners.
• Project Manager for Form and Letter Library updates. Responsible for keeping log of updates and reporting to management updates and changes to the manuals.
• Responsible for maintaining call statistics by review and complying reports and reporting to management for monthly results meeting for mangers.
• Member of a project team that was responsible in creation of the Variable Life Procedures Manual.
• Co-owner of the development and completion of the Variable Life Training Pilot which was used to train and develop new members of the service team
• Developed marking plan for the new Voice Response Unit. Tasks included developing marketing materials for both clients and producers for instructional use.

Lowell, MA, US

• Chief executive officer for the Chapter and Board
• Responsible for establishing and communicating Chapter vision, mission and strategy for achievement
• Responsible for ensuring compliance with IIBA® policies
• Accountable for establishing and maintaining Chapter policies
• Responsible for all other duties in accordance with Chapter's Charter

Emerging Leaders Certificate

Business Analysis Master'S Certificate

Business Analysis Certificate

Ba, Business Management