Director, Software Development
Waterloo, On, Ca
▪ Received multiple promotions, led core team for an enterprise content management system that realized $300M+ in annual revenue, and became a go-to resource for executive leadership in steering software strategy. ▪ Reviewed system architecture, streamlined budget handling, and brought on high-performance staff (50+), focusing on continuous improvement through efforts involving development, quality, documentation, and localization.▪ Elected as principal liaison for customer support, resolving issues without revenue impact in 95% of all cases; created a knowledge hub to convey critical support practices and info to other staff.▪ Aligned with marketing, sales, technical support and product management to determine feature priorities, building out a complete strategy and roadmap while meeting all critical milestones under heavy workload. ▪ Exceeded expectations as principal development representative for audits by customers in highly regulated (FDA) industries, and provided relevant instruction and training to individuals at varying technical skill levels.▪ Led the transition to an agile/iterative process, eliminating major gaps across project lifecycles.Additional Positions: Software Development Manager (2002 – 2004) / Software Architect (1996 – 2002)