Brian Whitlock Email & Phone Number

Seattle, WA, US

We’re here to build great products, and facilitate connections between travelers and our partners that truly bring good into the world.The Search system is central to how the travel market operates, and my team is responsible for the end-to-end outcomes for our partners and travelers.My team is currently modernizing the Expedia search stack by building a.

Wilmington, Delaware, US

CSC Corptax® provides technology-based tax solutions to clients across the globe, making us a trusted tax software partner to many of the most nationally and internationally recognized businesses.Since our start more than 45 years ago, we have sustained steady growth. We’re recognized as an industry leader and consistently named a best place to work. If.

Chicago, IL, US

• Guide the buildout of best-in-class e-Discovery Software, including overseeing audit feature development, change tracking, and delivering system/user analytics.
• Improved quality, operation, and optimization of Elasticsearch in Azure to support RelativityOne and on-premises customers, demonstrating subject matter expertise with related technology platforms and company policies.
• Incorporated tailored analytics to enable customers to understand reviewer productivity and forecast time and cost of document review.
• Increased quality and cut burden of issues/defects 20%+ from 25% down to 5%, using strategies that are now company gold standard.
• Showcased innovative problem resolution in decreasing production cost of audit/Elasticsearch by 40%.
• Optimized audit writes after performing a complete system review, reduced time-to-live by 98%+ to <1 minute.

Aliso Viejo, CA, US

• Headed telecommuting and off-shore teams, including originating a new training program to on-board off-shore resources and new team members.
• Led buildout of one-of-a-kind backup and recovery solutions that deliver zero impact, full-system, instant-recovery, using exceptional leadership and technical skills to reduce costs surrounding a $5M annual budget.
• Transformed vRanger development and QA, reversing a 50% QoQ sales decline through a drastic upturn in quality and responsiveness to customers, and became an internal advisor to other managers with similar initiatives.
• Led test case automation project that was delivered on schedule with no negative budget impacts, automated 500+ tests resulting in 80% automation and an 100% boost in productivity.

Round Rock, Texas, US

• Quest Software was acquired by Dell.
• Lead vRanger and virtualization teams in the Data Protection business unit.
• Dell Champion (2015)
• Dell Club (2013)

Wilmington, DE, US

• Managed the impeccable port and maintenance of Adobe’s RMSDK to iOS and Android platforms.
• Championed and guided test case automation pilot project and effectively guided 8 cross-functional staff.
• Managed maintenance and upgrades of the Adobe SDK, focused on delivering a high quality customer experience via development help and defect resolution.

Waterloo, ON, CA

• Received multiple promotions, led core team for an enterprise content management system that realized $300M+ in annual revenue, and became a go-to resource for executive leadership in steering software strategy.
• Reviewed system architecture, streamlined budget handling, and brought on high-performance staff (50+), focusing on continuous improvement through efforts involving development, quality, documentation, and localization.
• Elected as principal liaison for customer support, resolving issues without revenue impact in 95% of all cases; created a knowledge hub to convey critical support practices and info to other staff.
• Aligned with marketing, sales, technical support and product management to determine feature priorities, building out a complete strategy and roadmap while meeting all critical milestones under heavy workload.
• Exceeded expectations as principal development representative for audits by customers in highly regulated (FDA) industries, and provided relevant instruction and training to individuals at varying technical skill levels.
• Led the transition to an agile/iterative process, eliminating major gaps across project lifecycles.Additional Positions: Software Development Manager (2002 – 2004) / Software Architect (1996 – 2002)

New York, NY, US

• Created and supported an automated custom system for scheduling, monitoring, controlling, running and reporting hundreds of job streams simultaneously. The scheduling system scheduled and ran job streams on 4 HP T-500.
• Trained and supported production personnel in the general structure of the job streams and in the particulars for using the scheduling system to monitor and control those job streams.

• Visited customer sites and provided phone support to diagnose and resolved hardware issues, systems administration, software support/setup and training in the use, management and installation of Irix. Configured.
• Managed spare parts inventory including tracking, ordering, shipping, and receiving.

• Designed, created and administered an SQL relational database to compile customer information (primary/mailing contacts, buying activity, and competitive and prospects information from sales calls) for analysis and.
• Created pricing guides, cross reference guides, sub-distributor tracking, reports on rework, warranty and customer satisfaction repairs.
• Created and implemented a training program for on-line and off-line business activities.
• Gave technical direction which resulted in the purchase of a new computer platform and software.