Brian Hood Email & Phone Number

Texas, United States

Portland, Maine, Us

Toronto, On, Ca

Promoted to direct and oversee the Thompson Reuters global B2C marketing website, marketing technology, and online presence as part of Thomson Reuters corporate transformation. Overarching goal is to develop the strategy for and lead a corporate transformation from a business reliant on a manual sales model into a modern cloud-based digital business. Lead a team to oversee a marketing technology budget.

Toronto, On, Ca

Recruited to join a company that was in the early stages of transforming from a very traditional business model to an online Cloud B2B sales model. Reported to the Head of the Digital-Go-to-Market team and oversaw the web product management team. The role expanded within 10 months to include customer data segmentation analytics, marketing technology product management, and creation of a notification platform.

Mountain View, California, Us

Recruited during a time of rapid growth/change to transform Intuit’s digital tools, improve customer experience, and increase lead conversion for a B2B product line. Served as a member of the cross-Intuit marketing technology leadership team, led by Intuit’s CMO, and focused on MarTech platforms for marketing, sales, and product journey orchestration. Reported to the Head of Marketing and led all digital product transformation with the overarching goal of increasing revenue through improved customer targeting, marketing technology, and digital products.

Boca Raton, Florida, Us

Transitioned to report to the Chief Customer Officer when the job expanded to include new responsibilities. Overarching goals were to define and improve customer experience. Partnered with JD Powers to deliver and monitor monthly insights, with focus on driving a culture shift with a focus on exceeding customer expectations. Collaborated with Chief Innovation Officer to steer company innovation strategy, partner evaluations, and experimental products. Led a team of 25 and oversaw a multimillion dollar annual budget.

Boca Raton, Florida, Us

Recruited to a security company with 7M customers to reduce reliance on a high-cost call center. Directed a newly created corporate team to develop automated systems and cut costs related to the call center while improving customer experience. Reported to the SVP of Operations in a newly created function that oversaw new web products, email, mobile, web, social media, ecommerce, and SEO/SEM. Led multi-channel self-service product management and marketing for all North America customers, including ongoing product and marketing roadmaps. Led creative, product, and development execution teams and external agencies KPIs: customer satisfaction, retention, revenue, efficiencies, and customer engagement.

Oversaw Digital marketing over three global regions from a centralized US team of 10 professionals during a time of significant M&A activity. Created a center of excellence in a highly strategic role that required weekly meetings with the CEO. Reported to the SVP of Global Marketing & Media, initially developed long-term channel marketing strategies for 60 websites with operations in 20 countries and a $100M+ annual budget.

Promoted to report to the Global VP of Corporate Strategy & Revenue Management. Oversaw the integrated global product delivery plan and execution during a time of company growth from $3.5B to $10.6B.

Reported to the Senior Vice President of Technology. Formed the initial project office (PMO) in a startup environment.

Mission, Kansas, Us

Saint Paul, Mn, Us

Ba, International Relations

Disruptive Strategy

Product Portfolio Management

Leadership For Extraordinary Performance