Brian Wiegman Email & Phone Number

Netherlands

* Effectively work with TrustArc’s Client Service Management Team which is located in San Francisco, CA, to complete work in a professional, succinct format per defined service levels.* Add value to small and large customers across all industries by demonstrating an understanding and knowledge of customers’ businesses.* Define and implement solutions that enhance customer happiness and save time and money for all.* Deliver and maintain work levels that have ‘the perfect’ mix of quantity and quality* Deliver TrustArc’s products and services in a manner that continually enhances customer satisfaction—where customers never leave TrustArc and want to buy more and more because of you.* Continually earn respect from your customers, peers and colleagues through daily interactions.* Show off your training skills by helping ramp up new employees to be even better than you.

• Effectively work with TrustArc’s Client Service Management team which is located in San Francisco, CA, to complete work in a professional, succinct formal per defined service levels.• Add value to small and large customers across all industries by demonstrating an understanding and knowledge of customers’ businesses.• Define and implement solutions that enhance customer happiness and save time and money for all.• Deliver and maintain work levels that have “the perfect” mix of quality and quantity.• Deliver TrustArc’s products and services in a manner that continually enhances customer satisfaction - where customers never leave TrustArc and want to buy more and more because of you.• Continually earn respect from your customers, peers, and colleagues through daily interactions.Assist with new projects and initiatives as required to meet/exceed TrustArc’s business objectives. Work on client certifications• Provides customer support including managing incoming customer phone calls and emails.

Cebu, Philippines

• Managing a team of 10-15 customer service reps• Provide timely business updates and motivate reps to provide excellent customer service• Maintain a good professional work environment• Participates in conference calls with the client to discuss issues and updates regarding the account• Manages day-to-day operations and is responsible in monitoring, tracking and reporting team’s performance

Region Vii - Central Visayas, Philippines

• Performs real time and/or historical call monitoring and evaluation in making sure employees are in compliance with the rules and regulations and provides trend data to Team Leaders and Managers• Record feedback and to let the customer service reps know about their areas of improvements• Bring in necessary changes to the process and constant inundation of call center core process• Participates in design of call monitoring formats and quality standards• Contributes to team effort by accomplishing related results as needed

Cebu, Philippines

• Answers phones to respond customer inquiries, provide support and handle complaints• Identifying customers’ needs, clarify information, research every issue and providing solutions • Build sustainable relationships and engage customers by taking the extra mile• Meet personal/team qualitative and quantitative targets• Provide excellent customer service to customers and professionals

Region Vii - Central Visayas, Philippines

Performs administrative and office support activities for the senior branch head. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and develop/maintain filing system. Establish recruiting requirements by studying job description and job qualifications. Assess applicant’s relevant knowledge, skills, soft skills, experience and aptitude. Evaluates applicants and sort qualified applicants. Arrange final interviews by coordinating recruiter’s schedules. Send Confirmation emails of received employment requirements. Sourcing candidates from the database. Attracts applicants by placing job advertisements.

Region Vii - Central Visayas, Philippines

Contact business and/or individuals by phoneTake the customer through the sales processMaintain potential customer databaseObtain possible customer leadsDeliver prepared sales talks by reading from scripts that describe products and/or services in order to persuade potential customers to purchase a product or service