I am a motivated IT Specialist with 15+ years of diversified responsibilities in technology. I have hands-on experience with user permission governance and support, managing new hire onboarding and training, identifying issues with Mac and PC applications, mobile software, and telecommunications products while ensuring they are configured and programmed to my customer's specifications. My organization and resourcefulness are two of my best qualities. People want tech to "just work," but when it doesn't, that's where I shine.Experience: I lead a small Canadian team responsible for user permission governance and support, and we manage new hire onboarding and separations from the company. Using the principal of least privilege, we identify and verify current employees have the proper permissions and authorizations to applications and software to complete their job duties. We also audit the usage of company 3rd party tools and applications to minimize costs and reduce waste.-Provided technical support for users onsite via a walk-up IT bar and remotely by responding to requests via chat, Slack IM or email.-MacOS/iOS device provisioning and maintenance via Jamf MDM solution.-Part of a team which provided monthly Macbook training to new-hire classes.-AV management for 40+ conference rooms.-Active Directory profile and group object creation.-Assisted users in setting up new accounts, resetting passwords via Okta identity systems, and configured applications and provided general guidance on usage of software.-Administration of MFA portal for 5000+ users via DUO 2FA and Okta SSO Verify.-Created custom wiki documentation of all system configurations for future reference.-Asset tracked via custom database all laptop, mobile devices and wireless hotspot inventory for quarterly audits and employee separation management.-Provided monthly training sessions for end-users on how to use the provided services effectively while adhering to best practices set forth by the organization.