Release management and troubleshooting of AIC MAP applications.

Hardware and Software ConfigurationProvide hardware and software solutions to a variety of clients and businesses during personal time. Maintain and troubleshoot billing software and all computer hardware for a Doctor's office. Build custom systems for individuals and businesses to meet the needs of the users and budget constraints. Administer NT Domains for clients. Setup and troubleshoot POP3 and SMTP mail clients. Maintain internet connections for clients with all related protocols. Setup and teach clients how to use Netscape Communicator and Microsoft Internet Explorer. Configure Linksys Ether Fast Cable/DSL Router/Firewall for protection against attacks and multiple computer access over a single broadband connection. Configure Zone Labs Zone Alarm for protection against attacks. Install and configure Eudora, Outlook and Netscape Mail for clients.

Direct Windows Server 2003 to Windows Server 2008 R2 upgrade project. Provide virtual servers and support to business lines to transition to new OS. Provide as needed support to production server operations team for projects and issues.

Respond to issues with USDA servers. Fix and escalate as appropriate.Support Windows Server OS, AIX, HPUX, Solaris, and Red Hat Linux running IIS, Apache, Tomcat, in-house and Custom off the shelf applications.Work with site staff at data centers, state offices and field offices to resolve server issues in United States.Work with peers to ensure applications are installed correctly and security is maintained on all USDA servers.Update application documentation with issues and resolution steps for department to use on future incidents.Investigate root cause of system crashes and document in incident reports for further review and remediation of servers.Suggest changes to servers to optimize performance and increase processing efficiency. Utilize Remedy to track and document incidents, and Request for Changes to environment.Updated Active Directory containers with user, printer and computer information. Remove old objects from Active Directory. Configure servers to required specifications using approved images and build procedures.Provide off hours support for all Windows, AIX, HPUX, Solaris, and Red Hat Linux boxes in environment.Perform in-house software releases to Windows and Red Hat Linux boxes per Release Management Process.Provide Configuration Management services for USDA servers nationwide.

Provide server operations support for 2000+ Wintel Servers worldwide. Provide support to outside hosted web farm.Use SCOM and HP SIM to monitor hardware and services for errors. Respond as appropriate.Monitor Backup Exec and fix problems as appropriate.Restore files and directories on remote servers using Previous Versions, Backup Exec, Netbackup and CommVault.Proactively fix issues with servers to prevent down time in environment.Prioritize and escalate issues in environment for most effective troubleshooting.Use HP Service Center to track work and receive new work.Provide off hours support via pager.Cover command center shifts as required for company holidays.Train new employees on environment and policies as they pertain to client site.Serve as backup to team lead as required.

Managed 100+ servers and 130+ Wintel clients in a PC software Test lab. Responsible for imaging machines using Symantec Ghost Enterprise and adding software/configurations to meet the requirements. Brought previous hardware and software knowledge to the users to assist with troubleshooting issues with testing of new software releases in all current and unsupported Windows environments. Scheduled resources for efficient testing during the hours that the lab is open. Provided systems that mimicked outside off the shelf systems for testing customer facing applications. These included desktops, laptops and Macs. Deploy temporary labs to various locations at the Anheuser Busch Campus to meet requirements for testing. Responsible for ensuring that all lab servers were patched monthly using SMS and Shavlik HF Netcheck. Used Backup Exec and Symantec Ghost to meet backup requirement for customers and quick restore of testing environments. Coordinated resources with multiple departments on Enterprise level projects to ensure reliable test environment that was as close to production as possible. Utilize SMS, Ghost Console, Active Directory, and Windows Update to deploy software to machines. As Production Windows Server Designer new applications were introduced to the production environment on virtual and physical servers. Responsible for design of server and software installation. Worked with multiple groups to arrange for rack space, network connectivity, and security restrictions to ensure that applications would not compromise corporate security.

Managed Software Distribution's eLab consisting of 15 Wintel PC's with 50 removable hard drives. Responsible for imaging machines using Symantec Ghost and adding software to meet the requirements to test over 600 applications in use at Ameren both onsite and remotely. Brought previous hardware and software knowledge to the users to assist with troubleshooting issues with testing of new software releases in Windows XP and Windows NT environments. Scheduled resources for efficient testing during the hours that the lab is open. Managed re-imaging of 40 training PCs for the Corporate training department. Fulfilled user requests for software and new profiles through Novadigm Radia and EDM. Assisted in creating software packages in Novadigm Radia. Assisted in rolling out Office XP and Windows XP to departments through Novadigm Radia. Augmented Helpdesk staff and provided optimizations to improve Helpdesk efficiency at resolving users problems in a timely manner. Setup and monitored Express Meter for departments with concurrent licenses to ensure that agreements were being met.

Managed a Windows NT domain for a Quality Assurance Lab consisting of 20 workstations, 10 servers 2 Sun E 450s (running Samba) and an IBM RS6000 for the Quality Assurance Department. Managed NT security for domain including directory access and account setup/deletion. Planned and implemented upgrades to the lab hardware and software with written procedures that were pre-approved by management for implementation. Troubleshot hardware and software issues with all lab equipment. Utilized a mixture of Dell, Sun, and Wintel machines running Windows NT 4.0 Workstation, Server and Windows 2000 Server and Advanced Server for testing multi-tier payment software. Managed Mercury Interactive TestDirector, WinRunner, and LoadRunner scripts and databases for testing and defect tracking purposes. Developed and enforced test methodology and test cases to use in testing multi-tier payment software. Managed QA Test Plan projects for future software releases. Installed and configured Solaris 8 on two Sun E450's and four Sunsparc workstations. Managed all user and resource accounts on Solaris 8. Implemented Veritas Netbackup and Veritas Volume Manager on Solaris 8. Configured and managed all hardware and software for the QA department lab. Managed Oracle, SQL Server, and Sybase databases for departmental lab needs. SQL 7.0, SQL 2000,Sybase 11, and Oracle 8i administrator. Utilized Network Instruments Observer to decode packets for analysis for accuracy of information sent to processors. Installed and managed Microsoft IIS server for departmental information. Utilized Microsoft Site Server to test API developed for payment product. Coordinated releases with Change Management. Assisted Change Management with builds including file check ins and tree branching.

Responsible for supporting 28 multi-tier applications deployed at member banks. Specialized in My Eureka! issues with member banks. Checked each application daily for operational readiness and accuracy. Assisted Unix Technical Services with outages related to the Sun Servers on site. Managed Perl scripts and disk usage on servers. Responsible for testing new applications prior to their deployment at member banks. Assisted developers with correction of software defects. Ensured proper implementation application Change Control Forms to hardware and software on Solaris servers. Troubleshot connection issues with a call center over a VPN connection back to MasterCard utilizing TCP/IP. Configured department laptop with security software (MOL) to enable offsite application verification. Ensured that proper ports were open through firewalls at customer site as well as MasterCard for proper application operation.

Copied and dispersed contracts to over 50 hospitals once a week. Worked closely with office IS Department to provide operating system and end user software support to for a department of 22 employees. Taught new employees how to use Microsoft Internet Explorer and Netscape browsers for departmental use. Reviewed system settings in order to optimize performance of the PC for the user as well as over the network. Designed and managed an Ms Access 97 database of hospital contacts and addresses.

Filled in at companies in the St. Louis area for employees that were out on long term absences and on projects that required special computer skills. Assisted IS departments with computer problems for departments that I was involved with.

In charge of inventories in 6 warehouses around the United States with inventories of 200,000 to 700,000 cases. Paid bills averaging $30,000 that were generated by the warehouses for storage and shipping of merchandise.

In charge of maintenance and operation of Music Dept. Sound equipment for 2 musical groups on campus.Developed sound stage design and implementation for touring groups. Managed setup and takedown of sound equipment during seasonal tours sponsored by the college. Served as AV supervisor for campus AV equipment. Equipment included cameras projectors and DVD/VCR TV setups.