Relish strategically extends enterprise applications to maximize our Customers investments.As Head of Customer I am responsible for Relish's ever-expanding Customer base, with oversight of our growing Customer Teams: Customer Success, Delivery, and Customer Support.

Responsibilities • Led a team of 47 Customer Success professionals• Driving customer adoption, base customer commercial accountabilities (renewal retention, pipeline generation, growth / net retention)• Customer Advocacy (reference-ability, success stories, reputation management, analyst interactions). Achievements• Three years of consecutive GDR + NDR growth in North America• Growth and maturation of Customer Success Management organization; North America CSM Team grew ~ 327%, OR from 11 to 47 CSMs, (via acquisition and organic scaled growth)• Led the North America CSM Team through 5 acquisitions (Insite, Idio, Optimizely, Zaius & Welcome). Integration efforts included: People, Process, and Technology (internal + external) OtherImplemented a highly successful Customer Advisory Board (CAB) program which saw broader organizational adoption based on Charter established at Insite. • Both GDR & NDR were ~5% higher for CAB Member Customers• Partnered with Product to develop a comprehensive ‘Feature Voting’ intake which directly influenced Roadmap.• Direct CAB input influenced GTM strategy as well as Product sunsetting decision. • Sales Leadership obtained important competitor intel which helped shape GTM sales approaches. • CAB Members became primary resources for prospect reference, analyst interviews and surveys, customer success stories and video testimonials, as well as valuable referral source. • Throughout acquisitions (’19-’22) increased both GDR and NDR across company, and led efforts to drive ~ 95% GDR and ~ 115% NDR across ‘legacy’ Insite business during this time.

Responsible for Customer Success Management, SaaS Implementation Services, and Application Support across Insite's SaaS enterprise ecommerce and sales enablement platform leading up to the successful acquisition by Optimizely. Key metrics and achievements include: • Drove 33% increase in strategic customer retention from 2014 to 2019. (2019 Retention = 96%)• Existing Customer Revenue Expansion• 2019 strategic customer NPS = 41, up 50+ points from 2015Key business initiatives include:• Transitioned from a primarily on-premises platform with in-house implementation services to an all-SaaS platform implemented by strategic solution and services partners.

Key business initiatives include:Insite Engage: Chaired and led efforts to establish the first ever User Conference Event for Insite Software in 2018. • Developed Charter for Event, creating dynamic events for peer-to-peer Customer learnings, and B2B M&D subject-matter-experts best practice sharing. • Drove over 200 attendees to event (set attendee registration fees and fee strategy). • Developed strategy and pricing for event Sponsorship as well as secured sponsorship from key Partners (Services, Technology and Strategic).

Key business initiatives include:As individual contributor and first hire to aid in building out CS function and strategy, focused on the development and execution of a best-in-class CS function, systems, and processes to drive improvements in:• Satisfaction/NPS & Reference-ability • Retention and renewals & Commercial expansion and growth • Cross-functional interoperability

Client Strategy Director at SuccessFactors / SAP (formally Jobs2web) | Interactive Recruitment Technologies Strategist and Sales Professional.• Led the client stakeholder relationship, accountable for full customer value lifecycle, renewals, and commercial expansion.• Manage monthly/quarterly client reviews including optimization recommendations.• Multiple Year President's Club award winner with over 120% year over year growth.• Directly contributed to increased Customers Satisfaction Net Promoter Score (NPS) to 36• Speaker: Collaborate 2012 (J2w User Conference): "Top 5 Coolest Things Clients Have Done Over The Past Year"

Client Manager at Jobs2Web (an interactive recruitment marketing company), responsible for helping our clients efficiently find, engage, and analyze candidate activity from multiple recruiting marketing channels. • Responsible for Customer revenue, growth, satisfaction, and retention leading up to the successful acquisition by SAP/SuccessFactors for $110M (8X annual revenue). • Jobs2Web was recognized as Inc. 500 List of Fastest Growing Private Companies for three consecutive years, one of only 14 companies to do that in 2011. • Personally Achieved 114% of quota in 2011• 2011 Jobs2Web Presidents Club• 2011 & 2012 Jobs2Web ACE Award winner• Speaker: Collaborate 2011 (J2w User Conference): "Building a Targeted Talent Pipeline"• Key Member of ‘Customer Success’ Team that achieved:o Increased client retention from 63% to 89% in one yearo Grew revenue retention from 80% to 115% (60% of all co. revenue)o Increased Client Satisfaction Net Promoter Score (NPS) from 12 to 36

Full Life Cycle Executive Recruiter responsible for establishing and heading up finance and accounting practice for executive search firm.o Managed full recruitment life cycle: new client, business development, contract negotiation, active sourcing, and screening, to placement and on-boarding.o Negotiated master agreement contract and developed strategic partnership with professional organization consisting of 55+ large regional + international CPA firmso Set Franchise Record for Single Placement Feeo Set Franchise Record for Monthly Cash-Ino Instrumental in Franchise (est. 1996) achieving record sales in 2008 and securing “Top 10%” performance of all MRI offices (800 offices in 40+ countries)o Obtained CSAM Designation: Qualified based on exceptional sales performance and obtained through passing rigorous exam.

In charge of sales as part of overall management team with local franchise staffing company. Built business base focusing on light industrial, construction, and clerical accounts. Worked with management team in all aspects of office operations, including monitoring P&L, managing accounts receivable, collections, hiring and firing of internal staff, marketing and advertising, etc.o Increased Gross Revenue by $100K+ in 2005o Increased Gross Margin billings from $3.28/hour to $4.11/hour in 2005o Increased Direct Hire income by 39% and total revenue by 36% (’04-’05)o Achieved highest revenues to date for Branch in 2005 (est. in 1999)o Established internship program with local University partnering with business and athletic departments

Managed branch office that focused on consumer lending and financing with approximately $15 million customer deck. Managed 4 direct reports. Ownership of Profit and Loss responsibility for branch.o Managed Team of Credit Managers and facilitated all sales functions within Branch (mortgages, insurance, personal loans, auto loans, lines of credit, financing)o Acquired new business partners in local market to utilize company’s financing o Responsible for all recruiting and hiring of Branch staffo Three time “Eagle Award” winner for top performing employee in Districto “All Rookie” team in first year of employment