Brian W. Email & Phone Number

Needham, Massachusetts, United States

Managing the core banking app KeyStone

Marlborough, Massachusetts

Worcester, Massachusetts

POSITION SUMMARY:Administer and maintain a Microsoft SQL Server environment generating reports based on operational and project based requirements within the WHA. Installs, troubleshoots, and repairs desktop computers, laptop computers, and smartphones. Installs related peripherals, operating system, and application software. Respond to help desk tickets.

Andover, Massachusetts

Holliston, Massachusetts

• Strong knowledge of current versions of MS SQL 7 management console and its' functions. This includes working with certificates, application pools, ISAPI filters, authentication mechanisms, etc.
• Highly experienced in troubleshooting, debugging and isolating issues with SQL and assisting in SQL related application troubleshooting when requested.
• Deep understanding of SQL database replication
• Good understanding of Windows networking, including network load balancing.Skills and Competencies
• Strong technical and trouble-shooting skills are required.
• Speaks clearly and expresses self well in one-on-one conversations and groups.

Take ownership of tickets Respond to client software problems or complaints ensuring that a ticket number is provided and that situations / issues are dealt with appropriately within the specified performance criteria and set goals Respond to client software problems or complaints ensuring that a ticket number is provided and that situations / issues are.

Working on UAT testing for 3com

• Generated sales opportunities and managed and grew a sales territory for Softscape’s web-based human capital management software
• Maintained and tracked prospect data in the customer resource management system while creating an account roadmap and identifying new contacts and opportunities in the account
• Managed a lead pipeline of leads made up of inbound leads and cold calling
• Held yellow belt degree of product expertise with an understanding of performance management systems, succession plans, compensation solutions, hiring and recruiting applications and enterprise resource planning software

• Determined and evaluated customer needs in order to establish which features/benefits of Staples would appeal most to specific customers
• Managed the satisfaction, growth and development of 650 Staples Business Delivery Customer accounts
• Met or exceeded sales goals consistently while maintaining an above average sales excellence score
• Analyzed individual accounts to determine their needs and up sell and cross sell in order to increase account spending