Over 25 years in the information technology industry supporting desktops, laptops, servers, and printers in many environments and industries. I have known to be a jack of all trades, learning quickly about business and technology to quickly solve problems.I have always been honest with my customers and coworkers. I have found most people respond better when given an honest response to their issues. I have found that communication is the key to avoid trouble with management, vendors and customers. My experience has taught me to always be honest, "telling it like it is", and to stick with only the facts and leaving opinion behind is the best way to solve problems, even when those facts may be very troublesome. Communicate openly and even the most difficult issues, either with a technological solution, billing issues, customer perceptions, and anything else that might arise can make almost any situation manageable and solvable.I take pride in being fully committed to the organization to use my people and technical skills to make any task better and easier for anyone involved, whether it is a vendor, coworker, or customer. I fully understand that the better the sales team does, the better the company does, and more value is brought to the end user/customer. My success is directly tied to the success of everyone around me. I have assisted and directed many accounts from pre-sale assessment to post deployment maintenance with every step in between.