Senior District Manager
Houston, Texas, Us
Direct, train, and coach 21 employees across 5 post collection sites throughout Arizona. Drive key performance indicator (KPI) success in safety, environmental, and financial goals. Develop and deliver employee engagement, productivity, performance improvement, and safety programs. EMPLOYEE PERFORMANCE & ENGAGEMENT PROGRAM DEVELOPMENT: Improved team performance and increased employee engagement by identifying the need for and developing SharePoint tool which measured / recognized employee performance against EBITDA. Tool includes KPIs, employee recognition, accountability, compliance, safety and environmental programs, employee news, and work schedules. Improved customer service experience 21% by collaborating with business partner to customize, implement, and facilitate CS improvement training program.Identified and implemented 6-month mentorship and training programs to address performance needs, increase business acumen, and understand financial impact associated with operational costs, including direct labor expenses.PRODUCTIVITY & EFFICIENCY IMPROVEMENTSReduced operating expenses 22% after recognizing need to strategically develop employees across all sites to improve performance, become autonomous, and understand financial impact; Increased life cycle of equipment 41% positively affecting EBIT, by recognizing need for and developing a system to measure, track, document, and forecast wear ratio enabling performance. Improved weekly projections 25% and positively influenced asset utilization by creating and implementing first-ever volume-forecasting tool, which enabled more efficient and accurate logistical planning across multiple sites.