Brian Wortman Email & Phone Number

Nashville, Tn

Formulate & define specifications for complex databases and software. Design, develop, code, test, document, debug, implement, and support applications. Applications generally deal with original development to solve complex problems, considering computer equipment capacity and limitations, operating time, and desired results. Provide technical assistance to users.Technology/Software used in this position includes Visual Studio 2008, Visual Studio 2010, Visual Studio 2019, ASP.Net 3.5, ASP.Net 4.0, ASP.NET Core MVC, SQL Server 2008 R2, SQL Server 2016, Oracle, PL/SQL Developer, SQL Server Reporting Services, Business Objects, Visual Source Safe, Subversion, Microsoft Office, HTML/CSS, and the Infragistics ASP.Net Control & IgniteUI for Javascript Toolsets.This position is part of an Application Development team in the Department of Finance. Members of this team are involved in all phases of the software development life cycle. The majority of the applications written by this team are web applications utilizing C#.Net with a SQL Server database.

Nashville, Tn

Respond to technical issues related to hardware, software and networking via e-mail, live chat, and phone.Assist users by diagnosing problems and providing resolutions for technical and service issues.Advises/educates users to ensure a complete solution to their technical or service questions.Actively manage and follow up with 30-40 cases per day to ensure ownership and resolution.Balance warranty cost reduction against the needs of Dell and its customers.Develop tools to aid team in job efficiency when needed

Ensure accuracy of material receipts and completed orders using a variety of software tools and applicationsSupport Dell's commitment to delivering high-end technology worldwideBe flexible to support all stages of Dell's East Coast Fulfillment Center as needed

Counseled and assisted 70+ users on simple to complex software and hardware issuesResponsible for maintenance and supervision of 150+ printers, workstations, projectors, and classroom hardware Maintained security of lab and equipment

Assisted the professor in the Course: Computer Science I with a class strength of 80 studentsReviewed C++ programs for errors/ debugging, and graded course projects and assignmentsStudent Technology Assistant Sep '04Successfully completed levels 1 & 2 of STA training to allow advancement in lab workLearned advanced features of Microsoft Office products and various lab software

Built over 50 computer systems; also installed/updated software on all machinesWorked with teachers and school administrators to troubleshoot and repair any technical problemsRecommended/implemented software categorization of CD carousel

Bachelor Of Science, Professional Computer Science

Activities and Societies: Upsilon Pi Epsilon computer science honor society; ACM member, National Science Foundation scholarship recipient.

Diploma, College Prep, 4.4