Third Party Admin (TPA) and Managed Services professional, leading programmes at both global and in-country levels, factoring in multicultural awareness. Utilises skilled multiple-disciplinary teams to deliver executive and client focused programmes, initiatives, improvements, cost reduction, supplier and process re-engineering.TPA Specialty programmes have empathy and passion for care at the core of the pathway processes. Each operates on a case-by-case basis since no one individual's circumstances are identical to anyone else. In general, these programmes are designed to reimburse specific healthcare costs for registered patients, help restore peoples' health where possible, and/or provide eligible benefits. This is backed up with a robust payment infrastructure which covers most of the globe.Experience:* 30+ years experience of leading, coaching and developing direct and indirect (dotted line) cross-functional teams.* Leading patient-centric programmes for medical reimbursement, medical product recall, patient assistance, vaccine damage, humanitarian support and fertility benefits.* Works directly with senior medical clinicians, surgeons and nurses to focus support for patients and caregivers and other specified individuals' health care needs.* Collaborated with top-tier organisations, e.g. Johnson & Johnson, DePuy Synthes, ESIS (Chubb), WHO, BT, Stryker, Exactech, Cable & Wireless, Vodafone, Bharti Airtel and AT&T.Core Competencies: * Empathetic, common-sense and seasoned conflict resolution.* Policy / process design, development and integration.* Global / localised quality and business system improvements. * Global healthcare markets with multicultural awareness.* Patient data privacy and related regulatory compliance. Experience of working with various industry regulatory bodies.* Assurance expertise, with continual success managing global change, process and system “end to end” programmes, performance recovery and associated ICT changes. Adept at streamlining processes, enabling margin improvement and cost savings.* System exposure and risk reduction initiatives for multi million dollar contracts.* Demonstrates a passionate and caring approach for each case.Also:* IQA Lead Audit (Quality) certified for ISO9001, TL9000, InfoSec ISO27001. * Prince2 Project Management Practitioner and ITIL Service Management Foundation certified. * Corporate / non-profit multimedia solutions and production.