Brian Wright Email and Phone Number
Brian Wright work email
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Brian Wright personal email
Brian Wright is a Senior Director Technical Support at Barracuda at Barracuda. Colleagues describe him as "Brian is a truly gifted leader. I had the pleasure of working with Brian for over five years. He works diligently with his staff to ensure each one of them reaches their potential. He provides direct, honest and caring feedback through coaching and mentoring. He encourages staff to pursue their ideas to improve processes within the division. He easily connects with various groups and build solid relationships across departments which allows mutual goals to be reached and problems to be solved in a positive way. Employees thrive under Brian's leadership. If ever you have the chance to work with him, take it."
Barracuda
View- Website:
- barracuda.com
- Employees:
- 1
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Senior Director Technical SupportBarracuda Aug 2020 - PresentCampbell, Ca, Us
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Customer Excellence - AdvisorConnecttma May 2020 - PresentTaylor, Michigan, UsEarly stage startup creating software for the legal industry -
Director Software Technical SupportThomson Reuters Oct 2018 - Aug 2020Toronto, On, CaResponsible for the strategic direction of teams that provide technical support for complex products used by Tax professionals. Responsibilities included coordinating cross-functional teams to deliver multi-channel customer support (phone, chat, email, self-service content creation). Tracking, reporting, and managing towards key performance indicators of customer satisfaction. Collaborating with leadership in Sales and Development to provide a seamless end to end customer journey. -
Manager, SalesThomson Reuters Mar 2018 - Oct 2018Toronto, On, CaManaged a team of 10-15 high performing Sales representatives to exceed aggressive sales goals by creating vision and providing consultative direction for our customers. Sales team sold integrated software (SaaS and local), research/ guidance and consulting services to increase productivity and profitability within the Tax and Accounting industry.
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Manager , Accounting & Practice SupportThomson Reuters Jan 2014 - Mar 2018Toronto, On, CaManage the daily operations of the technical support contact center for the Tax & Accounting business of Thomson Reuters. Responsibilities include handling product & customer escalations, project coordination, contact center & workforce management, scheduling, incident tracking & reporting, and call trend analysis.
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Lead Of Implementation ServicesThomson Reuters Jan 2011 - Jan 2014Toronto, On, Ca
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Technical ConsultantThomson Reuters Mar 2008 - Jan 2011Toronto, On, Ca
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Senior Support RepresentativeThomson Reuters Apr 2000 - Mar 2008Toronto, On, Ca
Brian Wright Education Details
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Eastern Michigan UniversityAccounting Information Systems
Frequently Asked Questions about Brian Wright
What company does Brian Wright work for?
Brian Wright works for Barracuda
What is Brian Wright's role at the current company?
Brian Wright's current role is Senior Director Technical Support at Barracuda.
What is Brian Wright's email address?
Brian Wright's email address is br****@****son.com
What schools did Brian Wright attend?
Brian Wright attended Eastern Michigan University.
Who are Brian Wright's colleagues?
Brian Wright's colleagues are Shivantika ., Jackson Travis, Georg S., Youssef Farchakh, Guru Prasad, Zeina Chahine, Alain Sauve.
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