Brian Wray Email & Phone Number

Caraquet, Nb, Ca

Caraquet, New Brunswick, Canada

As the Manager of the Data Science and AI Incubation Team at Shared Services Canada, I’m passionate about transforming innovative ideas into impactful AI solutions for the public sector. I lead a team of data science and machine learning experts, working on cutting-edge projects that push the boundaries of what's possible within a responsible and ethical framework.I currently oversee an ambitious initiative to augment SSC employees with a safe, secure, and responsible generative AI platform, with visons to escalate to all Government of Canada. My role involves not just technology implementation but ensuring our solutions align with Canadian values—respecting data residency, security, and accessibility standards.I'm also deeply committed to fostering a culture of creativity and growth within my team. I launched a self-development program that encourages our team members to explore new ideas, test prototypes, and continuously learn—all while reducing risk-aversion and sparking innovation.At the core, I’m driven by a vision of harnessing AI’s potential to improve public services, empower employees, and shape the future of digital service delivery in the government. If it can make work smarter, faster, or more impactful for the people we serve—I’m here to make it happen.

Caraquet, New Brunswick, Canada

During my time as Acting Director for Data Science and Artificial Intelligence at Shared Services Canada, I took on the challenge of leading high-profile AI initiatives while ensuring strategic alignment with SSC’s broader objectives. I regularly engaged with senior management and senior leadership to advocate for the development and adoption of innovative AI solutions across the department. I provided direction on complex AI strategies, steered discussions on responsible AI governance, and supported interdepartmental partnerships that laid the groundwork for future enterprise AI services. My responsibilities extended beyond technology implementation to building consensus, guiding governance strategies, and ensuring that AI solutions adhered to security, data residency, and ethical standards. Navigating high-stakes decision-making and shaping the department’s AI strategy required a balance of strategic foresight and operational agility. Through it all, my goal remained consistent: to position SSC as a leader in AI adoption within the Government of Canada, while fostering a safe and responsible approach to cutting-edge technology.

Moncton, New Brunswick, Canada

As a Manager in the Digital Government and Science Branch at Shared Services Canada, I lead a dynamic team dedicated to bridging the gap between complex IT service delivery and our partners’ strategic goals. My role is all about turning broad visions into concrete action plans, whether I’m supporting government partners in navigating intricate service requests or crafting tailored IT strategies that enable them to achieve their objectives. Each day, I work to strengthen relationships with key partners and stakeholders, understanding their unique challenges, and connecting them with solutions that maximize value and impact.I’m passionate about creating genuine, lasting partnerships—fostering strong connections across SSC and with over a dozen agencies in the Government of Canada. This requires a balance of strategic planning, operational support, and a proactive approach to service delivery management. I thrive in environments that require quick thinking and adaptability, ensuring that our partners receive the guidance and support needed to seamlessly integrate their priorities into SSC’s capabilities. My goal is to go beyond just meeting expectations; I’m committed to transforming how we deliver services, building trust, and helping our clients achieve their full potential.

Moncton, New Brunswick, Canada

In this role, I led a team responsible for managing over 7,500 CFIA-owned devices across Canada, including laptops, desktops, and tablets. My team played a pivotal role in almost every IM/IT project, process, and strategy by ensuring the seamless delivery of technology services and products to all end users.I was deeply engaged in analyzing CFIA business requirements, attending strategic planning sessions, and providing high-level recommendations to executives and senior leaders. My role spanned a broad range of activities, from project leadership to service optimization, ensuring that every new technology solution was delivered efficiently, securely, and aligned with organizational priorities.At the core, my work was about empowering CFIA employees with reliable technology, ensuring that they could focus on their mission of safeguarding Canada's food supply.

Moncton, New Brunswick, Canada

During my tenure as the Acting Director of IT Client Services at the Canadian Food Inspection Agency (CFIA), I was thrust into a period of unprecedented transformation as the COVID-19 pandemic began. Leading through a time of intense uncertainty, I was responsible for providing critical IM/IT strategic advice, guiding our agency's response to a rapidly evolving situation. My role demanded agility and quick decision-making, and I collaborated closely with senior executives, including my Senior Executive Director, to reshape how we delivered digital services to a newly remote workforce.In this dynamic environment, I applied LEAN principles to streamline operations and identify inefficiencies, ensuring that we could maintain high standards of service delivery despite the challenges. My focus on effective communication, expectation management, and team empowerment was key to navigating these changes. Whether realigning services, negotiating timelines, or mentoring staff, I aimed to inspire confidence, foster a sense of stability, and keep our teams aligned with the mission of supporting critical food safety services for Canadians.

Moncton, New Brunswick, Canada

During my time at the Canadian Food Inspection Agency (CFIA), I had the opportunity to lead the Platform Services team, overseeing the implementation and management of complex, mission-critical platform technologies. I started as an IT Analyst, where I quickly developed a deep technical understanding of tools like Adobe Experience Manager (AEM), Oracle Policy Automation (OPA), and Oracle Service Oriented Architecture (SOA). My dedication and passion for problem-solving soon led me to the role of Team Leader, where I drove key digital transformation initiatives, including the high-profile MyCFIA project.In this role, I wasn’t just focused on managing technology—I was committed to making a broader impact on the organization. I took pride in ensuring our platform solutions were always available, secure, and aligned with business needs, adhering to ITIL best practices for change management and release management. I navigated complex stakeholder relationships, provided strategic advice to senior leaders, and balanced competing priorities, all while leading a talented team. My goal was always the same: to enable CFIA to serve Canadians more efficiently through resilient, cutting-edge technology.

Moncton, New Brunswick, Canada

During my time as an ITSM Solution Administrator, I thrived on finding innovative ways to streamline and support critical service management systems. I was responsible for implementing and maintaining key platforms such as the Incident Management system (assyst), Knowledge Management Systems (RightAnswers, PHPKB), and collaborative web tools like SocialText. From developing a custom-built National Service Desk web portal to creating specialized tools that enhanced service delivery, I took pride in transforming ideas into efficient, user-focused solutions that empowered our team and improved our services.I’m passionate about identifying gaps and turning challenges into opportunities. I worked closely with stakeholders to pinpoint areas of improvement, researched potential solutions, and translated them into impactful results. In this role, I not only tackled software issues but also led by example—coaching and mentoring new team members, fostering a collaborative environment, and encouraging creativity and continuous learning. Whether it was supporting large-scale implementations or simply lending guidance to help others grow, I was driven by a desire to see both technology and people flourish.

Moncton, New Brunswick, Canada

During my time as a Senior Technical Analyst, I thrived on being the go-to problem solver for complex IM/IT challenges. I took pride in being the initial point of contact, quickly diagnosing issues, and delivering comprehensive solutions that exceeded expectations. Whether it was troubleshooting a difficult technical problem or responding to urgent requests during off-hours, I always aimed to provide a seamless experience for the teams and clients I supported. My approach has always been to not just resolve issues but to empower others through knowledge transfer, ensuring that every interaction left the team better equipped to tackle future challenges.What energized me the most was the opportunity to drive positive change by sharing my expertise and promoting a culture of collaboration. I found immense satisfaction in transforming a technical problem into a learning opportunity, helping others elevate their skills, and seeing firsthand how our shared efforts led to higher team performance. This role wasn’t just about solving problems—it was about creating a ripple effect of improvement and growth across the organization.

Moncton, New Brunswick, Canada

As a private College Instructor of Network Administration at Oulton’s Technology Institute, I had the privilege of shaping the next generation of IT professionals. I taught courses in Server and Network Administration, as well as IT Security, bringing real-world experience into the classroom to help students build the skills they need to succeed in a dynamic tech landscape. My approach combined hands-on learning, practical problem-solving, and mentorship, ensuring students were prepared for both the technical and professional challenges of the industry.Beyond delivering lectures, I designed and developed comprehensive course outlines tailored to aspiring system and network administrators. I focused on Windows 2000, Windows XP, and foundational IT Security, creating an engaging curriculum that emphasized both theoretical knowledge and practical application. Seeing students progress—from grasping complex concepts to mastering real-world scenarios—was incredibly rewarding. I took pride in guiding them on their educational journeys, advising them on additional topics, and helping them turn their ambitions into achievable career goals.