Heading merchant compliance and process transformationBusiness Compliance RepresentativeOperational Risk Representative- Identify and lead process improvement opportunities and develop solutions through transformation at core strategy to drive business growth and operational efficiency- To transform and create more efficient processes wherever possible to enhance efficiency while be in compliance.- To assist in compliance related and all audit matters- Assist and regulates adherence to all regulatory, bank and department policies and procedures- Assisting for coordinating and managing surveillance and investigation operations.

Dispute Management and Merchant Onboarding

Managing escalation for all card members complaints for the entire hub, including fraud , credit , collection and card services matters.

Verifying merchant documents and legal entity and business name on the system. To ensure all documents all verified and no errors

Fraud investigations