Director, Service Desk Manager
CurrentManager, Service Desk and Application Support
Oct 2023 - Present
AeroLeads people directory · profile
Brian Yum Email & Phone Number
Director, Service Desk Manager at FHLBank San Francisco
at
Federal Home Loan Bank of San Francisco
2 work emails found
@fhlbsf.com
2 phones found area 415
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Service Desk Manager at FHLBank San Francisco
Location
Castro Valley, California, United States
Company size
Who is Brian Yum? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Brian Yum is listed as Director, Service Desk Manager at FHLBank San Francisco at Federal Home Loan Bank of San Francisco, a with 365 employees, based in Castro Valley, California, United States. AeroLeads shows a work email signal at fhlbsf.com, phone signal with area code 415, and a matched LinkedIn profile for Brian Yum.
Brian Yum previously worked as Director, Service Desk Manager at Federal Home Loan Bank Of San Francisco and Associate Director, Service Desk Manager at Federal Home Loan Bank Of San Francisco. Brian Yum holds Bachelor Of Arts (Ba), Communications from Uc Davis.
Company email context
Email format at Federal Home Loan Bank of San Francisco
This section adds company-level context without repeating Brian Yum's masked contact details.
{last}{first_initial}@fhlbsf.com
92% confidence
AeroLeads found 2 current-domain work email signals for Brian Yum. Compare company email patterns before reaching out.
Profile bio
About Brian Yum
I elevate technical support teams to to the next level through process improvement. I'm an expert at converting complex technical material into concise, easy-to-follow documentation. I'm curious. I need to know the reason why a solution works. I enjoy teaching others techniques that I have learned as much as soaking in the wisdom of others.I believe that technical support is first and foremost a customer service industry. I have years of customer service experience that I can bring to the table. Technology can be taught; customer service takes patience and practice.Specialties: Knowledge base management, technical documentation, process improvement, enterprise support, and technical training.
Listed skills include Salesforce.Com, Active Directory, Cloud Computing, Windows 7, and 33 others.
Current workplace
Brian Yum's current company
Company context helps verify the profile and gives searchers a useful next step.
Federal Home Loan Bank Of San Francisco
5 roles
Brian Yum work experience
A career timeline built from the work history available for this profile.
Associate Director, Service Desk Manager
Feb 2021 - Oct 2023
System Operations Support Lead
- Microsoft critical security patching on Dev, Test, and Production systems for virtual and physical Windows 7/10 systems through SCCM and Powershell.- Package and push updates through SCCM.- Fully built out all JAMF policies. JAMF 100 certified. Provision Macs.- Streamline repetitive tasks through Powershell and templates.- Manage end user incidents and requests through ServiceNow.- Provision and maintain VMs with vSphere and VMware Horizon View.- Knowledge base manager and contributor.- Provision new hires and process terminations.- Process improvement implementation and testing through JIRA and ServiceNow.- Create simple and concise end user instructional videos with Camtasia.
May 2015 - Feb 2021
It Support Technician
Technical experience in: - ServiceNow- VMware Horizon View- vSphere- HEAT- MDT- SCCM- AD- McAfee ePO Encryption & Security- Good Mobile- Symantec VIP- Asset Management- Hardware Troubleshooting
Jun 2014 - May 2015
It Support Technician
Service Desk knowledge base manager and publisher for articles.Wrote the global Multiple User Problem (MUP) process impacting all IT departments including Desktop, Help Desk, IT-NOC, Client Engineering, SFDC Admin, and Cloud Application Services.Tier 2 technical escalation support with the primary objective of intake process of new technology, providing training and escalations support for Tier 1. - Lead bi-weekly brown bag sessions to train 40+ analysts.- Project work on improving work flow, escalations, and efficiency of team.- Escalation point of contact for 18+ technologies.LiveOps & CTI point of contact for Service Desk, responsible for handling high priority outage tickets working with LiveOps, IT NOC, and voice teams. - Project work in global migration from legacy CTI to Open CTI technology.Cisco point of contact for Service Desk, specializing in Extension Mobility, voice-mail, and soft-phone (VoIP) profile configurations in the Salesforce environment. - Key accomplishments include writing the soft-phone configuration article.Technical experience in: - Active Directory- Exchange Management Console- Virtualization (VMWare, vSphere, ESX)- RSA Administration- LiveOps Administration- Citrix VDI, XenApp, GoToMeeting & GoToAssist- AirWatch Mobile Device Management- Centrify- Network Access Control- Cisco Unity Call Manager & Assistant (Extension Mobility & Voicemail)- Remote Desktop Protocol- Salesforce.com
Sep 2012 - May 2014
Team & coworkers
Colleagues at Federal Home Loan Bank of San Francisco
Other employees you can reach at fhlbsf.com. View company contacts for 365 employees →
HF
Hsinju Fan, Cfa
Colleague at Federal Home Loan Bank Of San FranciscoSan Ramon, California, United States
View →
VF
Viv Fawcett
Colleague at Federal Home Loan Bank Of San FranciscoNewcastle Upon Tyne, England, United Kingdom
View →
KB
Keith Bartley
Colleague at Federal Home Loan Bank Of San FranciscoPortland, Oregon, United States
View →
AL
Amber Lamason, Mpa
Colleague at Federal Home Loan Bank Of San FranciscoSan Francisco Bay Area, United States
View →
GW
Gladys Wong
Colleague at Federal Home Loan Bank Of San FranciscoSan Francisco Bay Area, United States
View →
AY
Anne Yee
Colleague at Federal Home Loan Bank Of San FranciscoAlameda, California, United States
View →
EC
Enrique Cabral
Colleague at Federal Home Loan Bank Of San FranciscoSan Francisco, California, United States
View →
SS
Shivani S
Colleague at Federal Home Loan Bank Of San FranciscoSan Francisco Bay Area, United States
View →
FY
Fanny Yung
Colleague at Federal Home Loan Bank Of San FranciscoWalnut Creek, California, United States
View →
TB
Tarvinder Bains-Randhawa, Crcm, Cams
Colleague at Federal Home Loan Bank Of San FranciscoLivermore, California, United States
View →
Hsinju Fan, Cfa
Colleague at Federal Home Loan Bank Of San FranciscoSan Ramon, California, United States
View →
VF
Viv Fawcett
Colleague at Federal Home Loan Bank Of San FranciscoNewcastle Upon Tyne, England, United Kingdom
View →
KB
Keith Bartley
Colleague at Federal Home Loan Bank Of San FranciscoPortland, Oregon, United States
View →
AL
Amber Lamason, Mpa
Colleague at Federal Home Loan Bank Of San FranciscoSan Francisco Bay Area, United States
View →
GW
Gladys Wong
Colleague at Federal Home Loan Bank Of San FranciscoSan Francisco Bay Area, United States
View →
AY
Anne Yee
Colleague at Federal Home Loan Bank Of San FranciscoAlameda, California, United States
View →
EC
Enrique Cabral
Colleague at Federal Home Loan Bank Of San FranciscoSan Francisco, California, United States
View →
SS
Shivani S
Colleague at Federal Home Loan Bank Of San FranciscoSan Francisco Bay Area, United States
View →
FY
Fanny Yung
Colleague at Federal Home Loan Bank Of San FranciscoWalnut Creek, California, United States
View →
TB
Tarvinder Bains-Randhawa, Crcm, Cams
Colleague at Federal Home Loan Bank Of San FranciscoLivermore, California, United States
View →
1 education record
Brian Yum education
FAQ
Frequently asked questions about Brian Yum
Quick answers generated from the profile data available on this page.
What company does Brian Yum work for?
Brian Yum works for Federal Home Loan Bank of San Francisco.
What is Brian Yum's role at Federal Home Loan Bank of San Francisco?
Brian Yum is listed as Director, Service Desk Manager at FHLBank San Francisco at Federal Home Loan Bank of San Francisco.
What is Brian Yum's email address?
AeroLeads has found 2 work email signals at @fhlbsf.com for Brian Yum at Federal Home Loan Bank of San Francisco.
What is Brian Yum's phone number?
AeroLeads has found 2 phone signal(s) with area code 415 for Brian Yum at Federal Home Loan Bank of San Francisco.
Where is Brian Yum based?
Brian Yum is based in Castro Valley, California, United States while working with Federal Home Loan Bank of San Francisco.
What companies has Brian Yum worked for?
Brian Yum has worked for Federal Home Loan Bank Of San Francisco, Bayside Solutions, and Salesforce.Com.
Who are Brian Yum's colleagues at Federal Home Loan Bank of San Francisco?
Brian Yum's colleagues at Federal Home Loan Bank of San Francisco include Hsinju Fan, Cfa, Viv Fawcett, Keith Bartley, Amber Lamason, Mpa, and Gladys Wong.
How can I contact Brian Yum?
You can use AeroLeads to view verified contact signals for Brian Yum at Federal Home Loan Bank of San Francisco, including work email, phone, and LinkedIn data when available.
What schools did Brian Yum attend?
Brian Yum holds Bachelor Of Arts (Ba), Communications from Uc Davis.
What skills is Brian Yum known for?
Brian Yum is listed with skills including Salesforce.Com, Active Directory, Cloud Computing, Windows 7, Technical Support, Microsoft Exchange, Customer Service, and Microsoft Office.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Brian Yum you were looking for.
View similar profiles
