Cultivate and maintain profitable sales funnel through field and strategic prospecting. Utilize Sales Force CRM tools t optimize client contacts and leverage realtionships. Train new hires on sales techniques, policies, and procedures to support best practices.Highlights: Continually exceed average revenue per sale, video, and voice sell in goals. Attend networking events to positively impact brand while delivering ROI. Entrusted as Team Lead during direct… Show more Cultivate and maintain profitable sales funnel through field and strategic prospecting. Utilize Sales Force CRM tools t optimize client contacts and leverage realtionships. Train new hires on sales techniques, policies, and procedures to support best practices.Highlights: Continually exceed average revenue per sale, video, and voice sell in goals. Attend networking events to positively impact brand while delivering ROI. Entrusted as Team Lead during direct manager absence to maintain performance. Assisted direct manager in re-aligning business account executive territory assignments more effectively increase penetration. Show less

Hired, trained, mentored, and conducted field evaluations of Direct Sales Representatives using self discovery coaching. Oversaw goal setting, mid-year, and yearly performance reviews to optimize performance. Analyzed sales numbers and activity to identify opportunities to positively impact results.Resolved customer escalations to ensure retentionHighlights: Successfully surpassed triple play sales goal by 26%, YTD 2012. Delivered product trainings on new technologies,… Show more Hired, trained, mentored, and conducted field evaluations of Direct Sales Representatives using self discovery coaching. Oversaw goal setting, mid-year, and yearly performance reviews to optimize performance. Analyzed sales numbers and activity to identify opportunities to positively impact results.Resolved customer escalations to ensure retentionHighlights: Successfully surpassed triple play sales goal by 26%, YTD 2012. Delivered product trainings on new technologies, offers, and procedures. Tasked with handling multiple teams during supervisor transitions. Show less

Conducted daily meetings with staff to communicate results and set daily/individual goals. Delivered weekly product trainings on new technologies and procedures. Ensured optimal management of customer satisfaction, staffing, training/coaching salespeople, goal setting, inventory management, system design, merchandising, and constant analysis of business trends to identify opportunities.Highlights: Increased revenues for two underperforming stores, resulting in successfully… Show more Conducted daily meetings with staff to communicate results and set daily/individual goals. Delivered weekly product trainings on new technologies and procedures. Ensured optimal management of customer satisfaction, staffing, training/coaching salespeople, goal setting, inventory management, system design, merchandising, and constant analysis of business trends to identify opportunities.Highlights: Increased revenues for two underperforming stores, resulting in successfully managing company’s second newly remodeled I-retro concept store . Attended trainings on effective management of staff performance via individual self discovery. Developed tracking spreadsheets for customer purchases/interests, creating additional sales opportunities of potential add on items. Analyzed P&L statements to improve operations; increased net contribution 2% over average. Trained two sales managers who were subsequently promoted to General Sales Manager. Increased customer traffic through strategic gorilla marketing initiatives. Awarded General Sales Manager of the Year, 2006. Show less

Held responsibility for customer service, attaining monthly sales goals, merchandising, peer coaching, and conducting weekly inventory counts.Highlights: Consistently ranked in top three for sales, accessories, and warranty sales. One of the first associates afforded opportunity to cross-sell in all departments after gaining knowledge through self teaching and online electronic courses. Contributed to regional store ranking as Number One, 2001.

Executed telemarketing and direct mailings initiatives to enhance business generation.Highlights: Initiated and developed a relationship with Tyco International. Created/implemented a new marketing segment within the company. Designed new strategic marketing product brochure.